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Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.9 /10

177 Reviews Write a Review

Claim Software

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Data Analysis and Visualization

Mobile Support

Customizable Branding

Role and User Management

Multi-Channel Distribution

Collaboration

Branching and Logic

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.7

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Voice of the Customer

Score 8.2

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

Supriya S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Good software for surveys and collecting feedback

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonkey is quite popular and offers more choice of questions when compared to google forms.

What is your favorite aspect of this product?

It is extremely easy to use and friendly and at the same time offers a huge selection of templates and questions which makes faster to design a survey.

What do you dislike most about this product?

It is not so appealing on mobile and many times you lack the full view of the survey.

What recommendations would you give to someone considering this product?

Surveymonkey is an amazing tool and offers deeper insight and analytics to the responses answered by your audience. In my opinion, it is best suited for organisations that conduct a lot of surveys.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tigran P.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

In my humble opinion Survey Monkey is the best questionnaire creating app in the market. Not only it has the best customization, but also it has a huge collection of templates which can be used to make the process of creating surveys much more enjoyable.

What is your favorite aspect of this product?

Customization is fantastic. There are many available templates in the Survey Monkey. It allows you to analyze the data that you collected using various tools and methods. Last but not least it is very easy to use.

What do you dislike most about this product?

Honestly it one of my favorite products in the entire market and I like everything related to Survey Monkey

What recommendations would you give to someone considering this product?

I would definitely recommend buying and using this product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Fantastic - love the customization here

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Collaboration Invite people to review or edit the survey before sending them out.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Supriya S.

Good software for surveys and collecting feedback

Likeliness to Recommend

Pros

Tigran P.

Fantastic product

Likeliness to Recommend

Pros

Fantastic - love the customization here

Likeliness to Recommend

Pros

Most Popular SurveyMonkey Enterprise Comparisons

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SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Data Analysis and Visualization

Mobile Support

Customizable Branding

Role and User Management

Multi-Channel Distribution

Collaboration

Branching and Logic

3rd-Party Integrations

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement