SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.9 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

Filter By

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Data Analysis and Visualization

84

Mobile Support

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Collaboration

83

Branching and Logic

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Usability and Intuitiveness

86

Ease of Implementation

86

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Ecaterina T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Intuitive platform, and perfect for any company

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Can customize easily, like adding brand elements. Also can easily customize the question (hide, or show only if)

What is your favorite aspect of this product?

Analytics part. Can help visualize the results

What do you dislike most about this product?

it takes time and has lot of details one must pay attention to

What recommendations would you give to someone considering this product?

Just start using it as it is easy and no formal training is needed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

the features are great to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Anthony F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Complete and efficient tool for conducting surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey is a versatile information gathering and survey solution fully tailored to business needs. It facilitates the electronic sending of the surveys created and allows an efficient compilation of the information obtained. The analysis of the data collected provides the necessary help to improve our decision-making, to adapt our products to the needs of the client.

What is your favorite aspect of this product?

It is a very attractive survey tool, it is easy to use and has a friendly interface. It has a considerable number of ready-made templates ready to use. It has the useful function of exporting the data in various formats, such as CSV, PDF, PPT, among others. It allows to collect the information and access the results in real time. It adapts easily to our needs and allows us to obtain information with total precision.

What do you dislike most about this product?

Although it is a platform that has been very useful, its customer service should improve response time to requirements. Its user interface can be modernized and more visually appealing.

What recommendations would you give to someone considering this product?

I recommend that you use SurveyMonkey for its wide variety of survey features. In addition, due to its ease of use and the excellent analysis obtained from the information collected from users or customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Most Popular SurveyMonkey Enterprise Comparisons