What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Data Analysis and Visualization
Mobile Support
Customizable Branding
Role and User Management
Multi-Channel Distribution
Collaboration
Branching and Logic
3rd-Party Integrations
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Monika R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
One of top 5 survey tools
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The question bank is something that I have only seen in Survey Monkey, and it really helps to save time when adding recurring questions to your surveys. When you build your survey, you see them in the left-hand menu - most popular questions, grouped in categories, and questions that you often use. SurveyMonkey also offers a robust templates bank - instead of creating your survey from scratch, you can start with a ready template. All templates are organized in groups (i.e. customer feedback, demographic, education, HR). After choosing a template you can add, modify and remove questions and answers, adjusting it to your needs. Really helpful.
What is your favorite aspect of this product?
The user interface is really easy to use. Building a survey is pretty intuitive: adding questions, sections, company logo, changing order. I really appreciate the bulk answers option, it is easier to copy and paste a list of answers from the document I already have than typing them directly into the tool. Also, the results analysing part is really nicely done. Working with results, filtering and comparing answers from different respondents' groups is very practical. You don't have to export your results to excel to compare feedback from, say, two types of users.
What do you dislike most about this product?
I didn't like the way of adding logic (skipping/filtering) - it was sometimes not so intuitive, easy to get confused. I lacked piping from matrix question. It's a bit pricey compared with competitors.
What recommendations would you give to someone considering this product?
It's definitely one of the top products on the market. Give it a try, get a free trial and test it yourself - you are going to like the way of creating surveys. If you work with many repetitive surveys and/or questions, this product may really help you save time.
Please tell us why you think this review should be flagged.
Anton J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2021
High Quality for a low price
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey is one of the best survey creator since they have managed to combine all the features that you might think of in one place and the way they have linked the features together makes them, in my point of view, the best
What is your favorite aspect of this product?
Being able to create user roles and manage them effectively is one of the major aspects of why i like this product. The APIs & integrations are a second and third the Dashboard & visualization that you get while creating or viewing the reports is one of the best i have ever seen.
What do you dislike most about this product?
Since i have been using this product for over 10 years now, i honestly dont have any thing in particular that i dont like.
What recommendations would you give to someone considering this product?
Whether you are a big organization or a small startup, surveymonkey is here for you to take you to the next level.
Pros
- Continually Improving Product
- Enables Productivity
- Caring
- Respectful
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Mario J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Fancy for low price
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey stands out among its competitors due to the the level of professionalism and elegance that the end user will see when you create a newsletter or survey and send it to them.
What is your favorite aspect of this product?
The simplicity of creating a newsletter and survey along with the seamless integration that you get from Survey monkey is what i was looking for when i first started using this solution. any person can create an account and start creating surveys from the huge library of built in templates that comes with the solution. Survey monkey also provides you with a library of questions that are already ready to use and are suggested to you depending on the type that you chose at the start
What do you dislike most about this product?
the visuals of the dashboard can be done better along with the reporting format.
What recommendations would you give to someone considering this product?
Easy to use, free for basic (paid for higher levels) & does what you want to do .. So why are you still considering this product? just go for it and i promise that you will not regret it.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
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