SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.9 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Data Analysis and Visualization

84

Mobile Support

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Collaboration

83

Branching and Logic

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Usability and Intuitiveness

86

Ease of Implementation

86

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Ayman J.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use product with fantastic features.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Easy to use through its drag and drop with a handful of features where efficiency is provided and it can reach mobiles or laptops with no limitations.

What is your favorite aspect of this product?

Drag and drop, and easy to fill with a follow up and visibly.

What do you dislike most about this product?

There is nothing to dislike about this cloud based software; this product made my survey life easier.

What recommendations would you give to someone considering this product?

Discover the features that are there and make the best of what you have it is very effective and efficient to retrieve data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zahi N.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonkey is one of the companies that even though have reached a good position in the market but still work on improving themselves, and thats what makes them better than others in my point of view.

What is your favorite aspect of this product?

Surveymonkey is one of the most easy friendly to use solution available in the market due to features that it provides you to be able to use this tool effectively. The yearly cost is not much if you know how to use it properly to be able to identify new prospects as i do myself. You can create a survey in a matter of minutes on any device..

What do you dislike most about this product?

I dont like the fact that you cannot use this product offline, but on the other hand, why would you want to use it anywhere but online where it belongs.

What recommendations would you give to someone considering this product?

i recommend that you make sure to check all Tiers along with the benefits that come from each Tier before subscribing since most might consider the free teir enough for them, while others will want more.

Pros

  • Reliable
  • Fair
  • Generous Negotitation
  • Includes Product Enhancements

Nancy S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

SurveyMonkey is a must for every business

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

When you compare SurveyMonkey to others who provide a similar product, you can clearly see what i chose SurveyMonkey. The library of templates and ready made questions is what makes me chose them over others.

What is your favorite aspect of this product?

Being able to open my account on my phone anytime is my favorite aspect. I can control my account as if im sitting on my office desk doing my regular work.

What do you dislike most about this product?

I think that the dashboard needs a bit more work to become more user friendly while maintaining the visuals and data that i want to see.

What recommendations would you give to someone considering this product?

SurveyMonkey allows you to create a free account, but i recommend that you go directly to the paid version since you will be eventually upgrade to be able to export the data you want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

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