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SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

Composite Score
8.7 /10
CX Score
8.7 /10
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Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Reliable

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

89

Social Recognition

86

Automatic Notifications

86

Analytics and Reporting

85

Pulse Surveys

84

Templates & Question Library

83

Dashboards and Visualization

82

Benchmarking

82

Action Planning

82

Audience Segmentation

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Business Value Created

83

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

AbhilashKumar J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Very user friendly and cost effective application

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Really easy to use and effective tool

What is your favorite aspect of this product?

User friendly navigation

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Really good and cost effective

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

FRANCHESCA R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A useful platform for survey pulses!

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

They collect demographic information from respondents.

What is your favorite aspect of this product?

I like the ability of the customization for our company.

What do you dislike most about this product?

Surveys are not anonymous; email and IP addresses are collected.

What recommendations would you give to someone considering this product?

Absolutely! It's a well-organized and in-depth survey platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Nicole L.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Excellent and highly useful tool.

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's different from other programs since you pay a lot for nothing special or powerful. Everything SurveyMonkey does can be done with any other tool, and for far less money.

What is your favorite aspect of this product?

Our needs have been completely met by the Enterprise plan. In the past, we relied on a wide range of assumptions about our customers to shape our offerings. We're preparing to incorporate feedback from customers into our brand identity to verify our assumptions and uncover unanticipated obstacles.

What do you dislike most about this product?

In all honesty, we have no worries. Our demands were met during the onboarding process, and the Support Team's engagement has been fantastic. The Enterprise plan was a great choice for us, and we're happy with it.

What recommendations would you give to someone considering this product?

I would suggest this software to anyone looking to remove uncertainty from their strategic planning. We're feeling much more capable of meeting the requirements of our clientele.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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