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SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

Composite Score
8.7 /10
CX Score
8.7 /10
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Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Reliable

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

89

Social Recognition

86

Automatic Notifications

86

Analytics and Reporting

85

Pulse Surveys

84

Templates & Question Library

83

Dashboards and Visualization

82

Benchmarking

82

Action Planning

82

Audience Segmentation

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Business Value Created

83

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Andy W.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Easy to roll out as this is a SaaS application

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

So far none

What recommendations would you give to someone considering this product?

Easy to roll out with short learning curve on using this product.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Deji O.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

It is actually easy to use and flexible but a bit

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

So far, Survey monkey make things easy for me as an admin in charge in terms of flexibility and features. I dont need tutor people to get things done on survey monkey

What is your favorite aspect of this product?

The flexibility aspect is the go for me. It cannot be compared to any.

What do you dislike most about this product?

If the price could be look into would help a lot.

What recommendations would you give to someone considering this product?

Give the product a try, am sure you won't have to bother about feedback from customers or client.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2023

Easy to use and analyze data/results

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

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