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SurveyMonkey Enterprise Logo
Momentive

SurveyMonkey Enterprise

Composite Score
8.7 /10
CX Score
8.7 /10
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Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Reliable

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

89

Social Recognition

86

Automatic Notifications

86

Analytics and Reporting

85

Pulse Surveys

84

Templates & Question Library

83

Dashboards and Visualization

82

Benchmarking

82

Action Planning

82

Audience Segmentation

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Business Value Created

83

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Lisa Z.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy-to-use survey platform

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The whole process of conducting different types of online surveys is automated and it's easy to analyze the collected data through the data analysis and reporting features offered by this software

What is your favorite aspect of this product?

The design themes and the customizable survey links are my favorite aspects of this product

What do you dislike most about this product?

The free plan has limited number of surveys and has no advanced reporting

What recommendations would you give to someone considering this product?

Serves all the research based purposes of conducting surveys. Long and short, simple and complex surveys can be created within minutes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisa A.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Tailored surveys according to the target audience

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The wide question bank with inbuilt and customizable quetsions. Surveys can be shared across teams

What is your favorite aspect of this product?

Filter and cross-tabbing. Net promoter score

What do you dislike most about this product?

It is expensive compared to other similar platforms out there.

What recommendations would you give to someone considering this product?

Useful in conducting all types of surveys online from millions of respondents and provides real time results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sanda H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Survey Monkey is easy to use

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Survey Monkey has very responsive and knowledgeable support team that I have never come to contact with such professionalism with any other vendor.

What is your favorite aspect of this product?

Survey Monkey gives new users the option to try the product for free but ofcourse the features are limited for free users.

What do you dislike most about this product?

the free version doesnt allow you to use your own branding nor view reports.

What recommendations would you give to someone considering this product?

I recommend to try to free version the upgrade whenever you need. I upgraded after 1 hour :)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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