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SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

Composite Score
8.7 /10
CX Score
8.7 /10
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Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Reliable

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

89

Social Recognition

86

Automatic Notifications

86

Analytics and Reporting

85

Pulse Surveys

84

Templates & Question Library

83

Dashboards and Visualization

82

Benchmarking

82

Action Planning

82

Audience Segmentation

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Business Value Created

83

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Bobby N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Overall fantastic product to work with.

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Simplicity and ease of use.

What is your favorite aspect of this product?

Easily able to create new surveys and get them out fast

What do you dislike most about this product?

All the email notifications.

What recommendations would you give to someone considering this product?

Definitely give it a try to simplify your business survey needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Candace M.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy and quick insights

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It offers easy modules to gather feedback and export to excel.

What is your favorite aspect of this product?

It provides comprehensive results including graphs and diagrams that help interpret the results.

What do you dislike most about this product?

The simple surveys are free to design and deploy, but more sophisticated options require payment.

What recommendations would you give to someone considering this product?

It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurabh N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2021

One of the best go-to tools for surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Mostly the wide variety of platforms supported from web to mobile - from windows, android to ios

What is your favorite aspect of this product?

Vast knowledge repository

What do you dislike most about this product?

Would need more customer service options - like phone, web chat, email etc.

What recommendations would you give to someone considering this product?

Should be one of the top considerations for survey tools as they are the market leaders here!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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