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SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

Composite Score
8.7 /10
CX Score
8.7 /10
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Category
SurveyMonkey Enterprise
8.7 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Employee Engagement category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

4
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Reliable

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

89

Social Recognition

86

Automatic Notifications

86

Analytics and Reporting

85

Pulse Surveys

84

Templates & Question Library

83

Dashboards and Visualization

82

Benchmarking

82

Action Planning

82

Audience Segmentation

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Business Value Created

83

Ease of Customization

82

Vendor Support

81

Product Strategy and Rate of Improvement

78

SurveyMonkey Enterprise Reviews

Divya J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Basic survey tool that works in a blitz

Likeliness to Recommend

4 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Prolly the only tool out there that doesn't securely handle the data gathered...

What is your favorite aspect of this product?

Ease of reporting and analytics

What do you dislike most about this product?

Almost gotta be on a plan to even download survey data everytime we want the report downloaded

What recommendations would you give to someone considering this product?

Almost gotta be on a plan to even download survey data everytime we want the report downloaded ... think this through before the membership renewal

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Fair

Anand k.

  • Role: Operations
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use with lots of customization options

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

As I have mentioned the best part in it which i like is we can customize as per the users and it is very user friendly straight to the point.

What is your favorite aspect of this product?

Customization Part i like the most

What do you dislike most about this product?

Security feature should be improved apart from that its good to go.

What recommendations would you give to someone considering this product?

Its user friendly and easily customizable according to the user.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lauren C.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Tool for Survey's

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

This tool is the industry standard for survey data. They have lots of features and build in features that help to build survey questions and make suggestions.

What is your favorite aspect of this product?

The ease of use for this product.

What do you dislike most about this product?

It expensive and there are limitations to the type of media that the product can collect.

What recommendations would you give to someone considering this product?

Great overall tool! If you want to collect general survey data this one is great. If you want more advanced survey options I would consider other vendors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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