


What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Mobile Support
Data Analysis and Visualization
Customizable Branding
Role and User Management
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Pam V.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Survey Monkey is the easy to use and delivers easy-to-read results of surveys.
What is your favorite aspect of this product?
The downloadable reports set this product apart from others.
What do you dislike most about this product?
I like everything about it.
What recommendations would you give to someone considering this product?
I would definitely try SurveyMonkey if you're looking for a team product that everyone can use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Suzan P.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2023
Reliable product!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
I think Survey Monkey is different from other products because of how innovative, and ahead of it's time it was when it initially came out. When I first learned about it, I couldn't find another product like it.
What is your favorite aspect of this product?
My favorite aspect of Survey Monkey is how reliable it is. My client services team always knows that they will be able to complete the tasks I give them with Survey Monkey in a timely manner.
What do you dislike most about this product?
There's honestly nothing I dislike about Survey Monkey. My staff still uses it, I just happened to switch to Google Forms for myself as the owner of my business because of the ease of access Google Forms gives me.
What recommendations would you give to someone considering this product?
I would reiterate that Survey Monkey is a very reliable platform. You always know what you're getting when you are using Survey Monkey. I also like how well organized everything is, and how easy it is to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Carissa L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Aug 2023
Best survey program I've used
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
I feel like SurveyMonkey is a leader for survey programs. I think it has a lot of great reporting options and helps you build the survey to get the most unbiased results.
What is your favorite aspect of this product?
I really like the reporting features, they are helpful for sharing and presenting to my team
What do you dislike most about this product?
I do dislike the monthly cost, I wish there was an option for like a pay as you go as we are not always regularly sending surveys
What recommendations would you give to someone considering this product?
Great product and very easy to use. You don't need IT support either and would be fine for beginners who have never sent surveys before.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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