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SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.8 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Mobile Support

85

Data Analysis and Visualization

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Branching and Logic

83

Collaboration

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Lots of features, less cost

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Rut F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

A Tool to Ensure Conclusive Results: SurveyMonkey

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Dedicated technical support, multiple functions that facilitate the collection of data. Possibility of conducting personalized surveys in multiple languages.

What is your favorite aspect of this product?

Available in multiple languages.

What do you dislike most about this product?

NOTHING... It is an extremely intuitive tool.

What recommendations would you give to someone considering this product?

I recommend its flexibility, scalability and analysis power. It is ideal for collecting and analyzing data in the most efficient way possible.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Glenn C.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use, fairly priced and doesn't break!

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It doesn't break like other products

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

lack of api / automation

What recommendations would you give to someone considering this product?

this tool does everything that it says it will. Wouldn't bother looking for another solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Security Frustrates

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