Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.8 /10

174 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.7

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Voice of the Customer

Score 7.9

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

Jackson M.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Pricey survey tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Has more templates to use the solution to customise the template and create good looking survey, as well as the cost of the solution is cheaper compared other tool

What is your favorite aspect of this product?

I do like how easy it is to customise the solution especially the templates and you start collecting survey

What do you dislike most about this product?

I have not seen serious technical issue with the solution besides it being expensive to use

What recommendations would you give to someone considering this product?

I would recommend the tool

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Luis A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

SurveyMonkey Enterprise Key Features

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

What sets SurveyMonkey Enterprise has a sophisticated branching logic, enabling us to craft customized survey routes for our respondents based on whatever product they prefer. Especially with regard to our wide variety of policyholders, the multilingual capabilities of the platform have been essential to reaching our base of policyholders, automatically translating surveys while strictly adhering to regulatory requirements. It renders the advanced dashboard for reporting that will help to visualize customer's sentiments in an instant on a particular product line.

What is your favorite aspect of this product?

It is with perfect alignment to the requirements set forth by the industry that the platform's robust data security measure guarantees that all customer feedback stays confidential and in compliance with current data protection regulations. Creating template libraries for the different products saves huge amounts of survey development time. Product development strategy is informed by the data collection features, which help identify correlations between customer demographics and product preferences.

What do you dislike most about this product?

It needs to be integrated with specialized CRM systems, which may require additional intermediary solutions.

What recommendations would you give to someone considering this product?

When we launched our new variable product, there was a huge gap in our market understanding that became clear only after we developed our new platform and the platform's amazing analytics helped us understand a key piece of the puzzle. Through targeted polls, we gathered customer feedback, and the feedback we got told us that we weren't giving the options they needed in premium payments.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amira E.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

User-friendly, and Powerful survey tool.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

robust survey design tool, collaboration features, and strong data security.

What is your favorite aspect of this product?

reporting capabilities, which allow for detailed insights and data visualization

What do you dislike most about this product?

its pricing structure, which can be quite expensive for smaller teams or organizations

What recommendations would you give to someone considering this product?

Take advantage of the platform's training resources to fully utilize its more advanced features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Jackson M.

Pricey survey tool

Likeliness to Recommend

Pros

Luis A.

SurveyMonkey Enterprise Key Features

Likeliness to Recommend

Pros

Amira E.

User-friendly, and Powerful survey tool.

Likeliness to Recommend

Pros

Most Popular SurveyMonkey Enterprise Comparisons

Google Forms

Microsoft Forms

Zoho Survey

Typeform

Qualtrics CoreXM

SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement