What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Mobile Support
Data Analysis and Visualization
Customizable Branding
Role and User Management
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Abbie W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, great product
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Ease of use, customizable
What do you dislike most about this product?
Nothing that I can think of. It did exactly what we needed it to
What recommendations would you give to someone considering this product?
Nothing. It was perfect for what we needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Camila B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Gathering feedback
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It has brought us benefits at a work level in two ways, using customer support surveys to obtain feedback on our products and to be able to understand how the market behaves, the likes and dislikes, as well as suggestions from each of our customers; As an internal tool, it has been a work support tool where the work team can leave their comments from any point of view that we are evaluating, from their satisfaction in the job, problems that may arise, thus being able to collect data that allow us to work based on this, in the search for constant improvement and to better understand the environment in which we are operating.
What is your favorite aspect of this product?
It is easy to collect data through the efficient generation of surveys, as it gives us a variety of dynamic options that allow us to delve deeper in a personalized way into how we want to approach the information, what detail, question or visual form we want to collect our data. It provides a final view of the result of our surveys, collecting in detail each of the responses received, in the same way it performs a detailed analysis and unifying responses to evaluate the information in a much more dynamic way through a final report. It is a simple platform to use, anyone on the team can handle the tools and it maintains its intuitiveness.
What do you dislike most about this product?
I can only highlight two negative aspects: one of them is the slow flow of the interface, when we navigate and try to do our data analysis work, the platform can become saturated and become too slow, this slows down our ability to work and makes it more tedious. Another thing is customer support, we have tried to contact them on a couple of occasions due to errors that appear in our surveys sometimes and we have not been able to get an immediate response, sometimes these types of situations occur in an inopportune way and we must solve them quickly, however, by not getting answers we have had to solve them in other alternative way
What recommendations would you give to someone considering this product?
It is important to keep in mind that reports are sometimes not so easy to understand, having a qualified team to use this type of platform is essential during the work process, this allows you to avoid any type of inconvenience along the way, because when the platform becomes too complicated and the reports somewhat tedious to understand, it is essential to have a team that knows how to manage the platform, configure it and really adapt it to the needs of the project.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Conor S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use and works well, especially for surveys
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
I don't have a lot of experience with other products, but it's easy to use.
What is your favorite aspect of this product?
Survey builder, we've used it many times.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
It is a very solid option.
Pros
- Trustworthy
- Transparent
- Friendly Negotiation
- Helps Innovate
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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