What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Mobile Support
Data Analysis and Visualization
Customizable Branding
Role and User Management
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Kanya S.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2022
Great product! Easy to use!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is a trusted tool and the results are respected.
What is your favorite aspect of this product?
Different ways to collect data.
What do you dislike most about this product?
It is not so easy for multiple team users to use. One of us always has to wait for the other to verify.
What recommendations would you give to someone considering this product?
Great for all forms of data and survey collections.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Aanchal A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2021
Reliable platform to gather quick feedback.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Integrations . Surveymonkey simply almost integrates with all tools that we use. This has simply made it easier to import survey data into data analysis tools we use at work.
What is your favorite aspect of this product?
Mobile compatible survey templates. This is very important for me ,as I realize that a lot of people who will access our surveys, will do that from their mobile phone , thus making it important for our surveys to work well on mobile devices.
What do you dislike most about this product?
Surveymonkey can do better, when it comes to a user like myself being able to incorporate logic into our surveys. This is currently a major Surveymonkey bottleneck.
What recommendations would you give to someone considering this product?
May not have the most aesthetically pleasing survey templates, but its templates are simply effective. Especially when targeting mobile phone users.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mitchell T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Nov 2021
Ease of Use, Fee for Respondents = Key Features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey has a very forgiving learning curve for building surveys, makes distribution of surveys extremely easy, and the option to pay for respondents that fit your demographic needs were key for our clients seeking product feedback.
What is your favorite aspect of this product?
SurveyMonkey's Question Builder saves a lot of time with its library/template of possible question formats.
What do you dislike most about this product?
Lack of customization on the overall look/feel of surveys to fit brand look/feel.
What recommendations would you give to someone considering this product?
Compare it to Qualtrics, Google Forms, or Typeform before deciding to purchase.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Fair
Please tell us why you think this review should be flagged.
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