Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.8 /10

174 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.7

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Voice of the Customer

Score 7.9

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

patrick s.

Role: Vendor Management
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Great product with fantastic features

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

There are a lot of survey creators in the market, but surveymonkey stands out among the rest because they have worked very good on marketing themselves since the time they launched. They give you the option to create a free account that lets you test all the features and you can also continue using the free version but you will not be able to view and analyze the data you get and also you will not be able to use your own branding.

What is your favorite aspect of this product?

Being able to create a survey from scratch with the survey builder, without the need to have previous experience is one of the best features of surveymonkey. The cost of upgrading to a paid version is considered to be low compared to others, this gives surveymonkey an edge over others in my point of view.

What do you dislike most about this product?

As mentioned earlier, there are a lot of similar products in the market that deal with creating and managing survey and they are also good, but the surveymonkey always standout among the rest and this in my point of view is something that I dont like, since some of the other solutions might be as good or even better but since surveymonkey has been in the market for such a long time, everyone goes directly to using it without trying other solutions.

What recommendations would you give to someone considering this product?

I recommend to test all other similar products before making a purchase to make sure that you are going the right direction.

Pros

Reliable
Enables Productivity
Effective Service
Inspires Innovation

Elie k.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

SurveyMonkey is the BEST Survey Builder

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The are a lot of products in the market that offer solutions that creates and manages surveys, but SurveyMonkey not only is a survey creator but also can be used as an employee engagement solution. SurveyMonkey becomes a critical part of your organization once you start using it and I consider it to be one of the products that will provide a fast and positive outcome on your ROI as soon as you start using it.

What is your favorite aspect of this product?

The list of things that are great about SurveyMonkey is a very long list, but having tons of features that helps you create unique surveys is on top of this list. That's not the only thing I like about SurveyMonkey, I also find that the customizable Branding is also something that is hard to find in other products that have the same cost. SurveyMonkey also has a very straight to the point and informative data analyzing process where you can filter the data you get from the survey's according to what you are looking for.

What do you dislike most about this product?

What can you dislike about a cost efficient product that delivers everything promised? SurveyMonkey, releases new features and templates in slow motion but once they are released, they are flawless...

What recommendations would you give to someone considering this product?

I suggest that you give it a try and then thank me afterwards.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2021

Intuitive, clean management of surveys

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

patrick s.

Great product with fantastic features

Likeliness to Recommend

Pros

Elie k.

SurveyMonkey is the BEST Survey Builder

Likeliness to Recommend

Pros

Intuitive, clean management of surveys

Likeliness to Recommend

Pros

Most Popular SurveyMonkey Enterprise Comparisons

Google Forms

Microsoft Forms

Zoho Survey

Typeform

Qualtrics CoreXM

SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement