Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.8 /10

174 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.7

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Voice of the Customer

Score 7.9

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

Haradhan D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Survey monkey is one of the easy to use system

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's comes with pre made beautiful templates which things we can jsut edit you can say castomized very esily. 0 technical knowlage required for setup SurveyMonkey from. We can use survey monkey from for multiple usages like collect feedback,Collect adress for deliverd products,and lots of thing we do using this from system. It's diffrentiates jsut it's comes with beautiful user interface means SurveyMonkey from offer us multiple template base on our requirment.

What is your favorite aspect of this product?

The unique design survey page and user friendly interface is so good and also powerful. Also you can easily make any survey from sractch base on your requirment which thing best. we can select question type which thing is helpful when make surveys.

What do you dislike most about this product?

Some small issues face when use SurveyMonkey from but when contact with their support team provide us all those problems solutions that's why i cannot dislike any thing about SurveyMonkey from.Also their team are very helpful.

What recommendations would you give to someone considering this product?

I i will always recommended surveymonkey from. If you new guy and want to design beautiful look like survey for any user you can go with it because SurveyMonkey from is comes with reasonable pricing.And it's really easy to use then others.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Candace M.

Role: Human Resources
Industry: Utilities
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy and quick insights

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It offers easy modules to gather feedback and export to excel.

What is your favorite aspect of this product?

It provides comprehensive results including graphs and diagrams that help interpret the results.

What do you dislike most about this product?

The simple surveys are free to design and deploy, but more sophisticated options require payment.

What recommendations would you give to someone considering this product?

It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saurabh N.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

One of the best go-to tools for surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Mostly the wide variety of platforms supported from web to mobile - from windows, android to ios

What is your favorite aspect of this product?

Vast knowledge repository

What do you dislike most about this product?

Would need more customer service options - like phone, web chat, email etc.

What recommendations would you give to someone considering this product?

Should be one of the top considerations for survey tools as they are the market leaders here!

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Haradhan D.

Survey monkey is one of the easy to use system

Likeliness to Recommend

Pros

Candace M.

Easy and quick insights

Likeliness to Recommend

Pros

Saurabh N.

One of the best go-to tools for surveys

Likeliness to Recommend

Pros

Most Popular SurveyMonkey Enterprise Comparisons

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Zoho Survey

Typeform

Qualtrics CoreXM

SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Mobile Support

Data Analysis and Visualization

Customizable Branding

Role and User Management

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement