SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.8 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Mobile Support

85

Data Analysis and Visualization

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Branching and Logic

83

Collaboration

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Jimmy G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2021

Best Marketing Tool

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

This product has one of the best support team who has excellent knowledge of the solution and are able to provide you with real answers to you questions unlike others who will tell you that they will get back to you and never will.

What is your favorite aspect of this product?

The best thing about this product is the tons of features that you get once you subscribe. The survey builder does all your job for you where you can design any survey in minutes on any device without having to be an IT expert and honestly without any training at all.

What do you dislike most about this product?

Nothing, this product has it all when it comes to building surveys and managing the data you get.

What recommendations would you give to someone considering this product?

Its one of the most known products available so the name "SurveyMonkey" speaks itself about the product, and i HIGHLY recommend that you start using it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Monika R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

One of top 5 survey tools

Likeliness to Recommend

7 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The question bank is something that I have only seen in Survey Monkey, and it really helps to save time when adding recurring questions to your surveys. When you build your survey, you see them in the left-hand menu - most popular questions, grouped in categories, and questions that you often use. SurveyMonkey also offers a robust templates bank - instead of creating your survey from scratch, you can start with a ready template. All templates are organized in groups (i.e. customer feedback, demographic, education, HR). After choosing a template you can add, modify and remove questions and answers, adjusting it to your needs. Really helpful.

What is your favorite aspect of this product?

The user interface is really easy to use. Building a survey is pretty intuitive: adding questions, sections, company logo, changing order. I really appreciate the bulk answers option, it is easier to copy and paste a list of answers from the document I already have than typing them directly into the tool. Also, the results analysing part is really nicely done. Working with results, filtering and comparing answers from different respondents' groups is very practical. You don't have to export your results to excel to compare feedback from, say, two types of users.

What do you dislike most about this product?

I didn't like the way of adding logic (skipping/filtering) - it was sometimes not so intuitive, easy to get confused. I lacked piping from matrix question. It's a bit pricey compared with competitors.

What recommendations would you give to someone considering this product?

It's definitely one of the top products on the market. Give it a try, get a free trial and test it yourself - you are going to like the way of creating surveys. If you work with many repetitive surveys and/or questions, this product may really help you save time.

Anton J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

High Quality for a low price

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey is one of the best survey creator since they have managed to combine all the features that you might think of in one place and the way they have linked the features together makes them, in my point of view, the best

What is your favorite aspect of this product?

Being able to create user roles and manage them effectively is one of the major aspects of why i like this product. The APIs & integrations are a second and third the Dashboard & visualization that you get while creating or viewing the reports is one of the best i have ever seen.

What do you dislike most about this product?

Since i have been using this product for over 10 years now, i honestly dont have any thing in particular that i dont like.

What recommendations would you give to someone considering this product?

Whether you are a big organization or a small startup, surveymonkey is here for you to take you to the next level.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Caring
  • Respectful

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