SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.8 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Mobile Support

85

Data Analysis and Visualization

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Branching and Logic

83

Collaboration

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Ease of Data Integration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Mario J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Fancy for low price

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey stands out among its competitors due to the the level of professionalism and elegance that the end user will see when you create a newsletter or survey and send it to them.

What is your favorite aspect of this product?

The simplicity of creating a newsletter and survey along with the seamless integration that you get from Survey monkey is what i was looking for when i first started using this solution. any person can create an account and start creating surveys from the huge library of built in templates that comes with the solution. Survey monkey also provides you with a library of questions that are already ready to use and are suggested to you depending on the type that you chose at the start

What do you dislike most about this product?

the visuals of the dashboard can be done better along with the reporting format.

What recommendations would you give to someone considering this product?

Easy to use, free for basic (paid for higher levels) & does what you want to do .. So why are you still considering this product? just go for it and i promise that you will not regret it.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Ayman J.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use product with fantastic features.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Easy to use through its drag and drop with a handful of features where efficiency is provided and it can reach mobiles or laptops with no limitations.

What is your favorite aspect of this product?

Drag and drop, and easy to fill with a follow up and visibly.

What do you dislike most about this product?

There is nothing to dislike about this cloud based software; this product made my survey life easier.

What recommendations would you give to someone considering this product?

Discover the features that are there and make the best of what you have it is very effective and efficient to retrieve data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zahi N.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonkey is one of the companies that even though have reached a good position in the market but still work on improving themselves, and thats what makes them better than others in my point of view.

What is your favorite aspect of this product?

Surveymonkey is one of the most easy friendly to use solution available in the market due to features that it provides you to be able to use this tool effectively. The yearly cost is not much if you know how to use it properly to be able to identify new prospects as i do myself. You can create a survey in a matter of minutes on any device..

What do you dislike most about this product?

I dont like the fact that you cannot use this product offline, but on the other hand, why would you want to use it anywhere but online where it belongs.

What recommendations would you give to someone considering this product?

i recommend that you make sure to check all Tiers along with the benefits that come from each Tier before subscribing since most might consider the free teir enough for them, while others will want more.

Pros

  • Reliable
  • Fair
  • Generous Negotitation
  • Includes Product Enhancements

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