SurveyMonkey Enterprise Logo Award Winner Product Badge
SurveyMonkey Enterprise Logo Award Winner Product Badge
Momentive

SurveyMonkey Enterprise

Composite Score
8.8 /10
CX Score
8.9 /10
SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

86

Multi-Media Support

85

Data Analysis and Visualization

84

Mobile Support

84

Customizable Branding

84

Role and User Management

84

Multi-Channel Distribution

84

Collaboration

83

Branching and Logic

83

3rd-Party Integrations

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Usability and Intuitiveness

86

Ease of Implementation

86

Vendor Support

85

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Intuitive, easy to learn and always dependable.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's intuitive and incredibly easy to learn. We have users from nearly every department in the company, and everyone seems to figure it out with little or no extra training.

What is your favorite aspect of this product?

It's easy and quick to customize surveys so they fit your brand and look reputable.

What do you dislike most about this product?

We're frequently running up against our user limit. Would be great to have more options/flexibility there.

What recommendations would you give to someone considering this product?

I highly recommend it! It's a great product that allows you to quickly and easily create professional-looking surveys for any project.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Respectful

Francisco O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Very intuitive product, so easy to use!

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Having tested SurveyMonkey Enterprise for a year, I find its standout feature to be its seamless integration of advanced analytics with intuitive survey creation tools. This combination offers unparalleled insights while maintaining user-friendliness, setting it apart from competitors.

What is your favorite aspect of this product?

As someone who's used SurveyMonkey Enterprise extensively, my favorite aspect is its seamless integration of advanced analytics with user-friendly survey creation tools. It strikes the perfect balance between powerful features and ease of use, making it incredibly efficient and effective for gathering insights.

What do you dislike most about this product?

As a user, one of the aspects that I find least favorable about SurveyMonkey Enterprise is its pricing structure, which may not be the most budget-friendly option for smaller organizations or those with limited resources.

What recommendations would you give to someone considering this product?

Take advantage of the robust features by explore the full range of survey creation tools and advanced analytics capabilities to maximize the insights you can gather, and Invest time in learning. SurveyMonkey Enterprise is user-friendly, dedicating some time to learning its more advanced features can greatly enhance your surveying experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Very useful for my surveying needs.

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonnkey collector types feature differentiates it from similar products. Surveymoney collector gives me access to a variety of channels through which my surveys can be shared conveniently with target respondents. From sharing links to my surveys through web links to emailing links to target individuals , embedding surveys on web pages or even leveraging on Surveymonkeys Target audience to reach a large demographic for my surveys ,made up of people in Surveymonkeys own professional network contacts. Surveymonkey collector types expands the reach of my surveys.

What is your favorite aspect of this product?

The availability of out-of-the-box survey templates for users , is the area where I believe Surveymonkey most excels. Surveymonkey templates serve as a springboard to setup our surveys in as little time as possible, without compromising on the quality of our Survey templates

What do you dislike most about this product?

The absence of a captcha challenge for anyone responding to my surveymonkey surveys , is what I dislike about the platform. The absence of a captcha challenge or other form of verification feature to vett survey respondents, leaves surveys exposed to robot manipulations, especially for large scale survey campaigns.

What recommendations would you give to someone considering this product?

Surveymonkey's uptime and its ability to work fine regardless of the number of respondents accessing our surveys, makes it a reliable surveying tool in terms of scalability.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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