Moveworks Logo
Moveworks Logo
Moveworks

Moveworks

Composite Score
7.0 /10
CX Score
6.8 /10
Category
Moveworks
7.0 /10

What is Moveworks?

Moveworks is the enterprise copilot for employee support. It is a secure platform that allows you to deploy, manage, and improve a copilot that works across all of your business applications. Moveworks provides a secure conversational interface for employees to take action, search for information, query data, receive notifications, and create content across hundreds of enterprise applications. It is powered by constantly improving generative models, AI-powered analytics to measure performance, and developer tools to customize use cases.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Moveworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moveworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

90 Plan to Renew

75 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moveworks?

9% Negative
27% Neutral
64% Positive

Pros

  • Caring
  • Trustworthy
  • Altruistic
  • Acts with Integrity

Cons

  • Less Reliable
  • Vendor's Interest First
  • Under Delivered

Feature Ratings

Average 77

Scheduled Availability

84

Multi-channel

80

Learning and Adaptability

80

Leads Generation

78

Voice or Text Input

77

Workflow Processing

77

Translation

75

Knowledgebase

75

Personalized Service

73

Natural Language Processing

73

Integration With CRM

72

Vendor Capability Ratings

Average 75

Availability and Quality of Training

82

Vendor Support

80

Quality of Features

80

Ease of IT Administration

77

Breadth of Features

77

Business Value Created

77

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

75

Ease of Data Integration

73

Ease of Implementation

71

Ease of Customization

61

Moveworks Reviews

ABDULMOID M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Jay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

pricey, but pricey

Likeliness to Recommend

7 /10

What differentiates Moveworks from other similar products?

not much , lot of other products or can be built with new gen AI

What is your favorite aspect of this product?

NLP and ease of integration with SN

What do you dislike most about this product?

expensive and not customizable

What recommendations would you give to someone considering this product?

explore other products

Pros

  • Caring
  • Respectful
  • Effective Service
  • Helps Innovate

Cons

  • Less Performance Enhancing
  • Vendor's Interest First
  • Less Generous

Most Popular Moveworks Comparisons