


What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
87 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Backup of Cloud Based Data
Physical Backup for Multiple Platforms
Backup Monitoring and Reporting
Application Awareness
Virtual Machine Backup
File Explorer Granular Restore
Replication for High Availability
Deduplication Implementation
Integration With Storage Arrays
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
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image-based backup wizard

file backup wizard

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MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
MSP360 Managed Backup Reviews

Nachiket P.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
A Reliable Software for Seamless Data Backup
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
The pricing for MSP360 Managed Backup is much lesser than that of its competitors, considering the fact that data can be transferred to/from 40+ cloud platforms seamlessly is what differentiates MSP360 Managed Backup from its competitors.
What is your favorite aspect of this product?
The best thing about MSP360 Managed Backup is the fact that files of all formats can be transferred seamlessly from a Local System to a backup like Amazon S3. I transfer file(s) with a single click from my Local system to my team's S3 account, and the data upload/download speed is also great! The fact that it supports 40+ cloud platforms is also a great thing considering that the cloud vendors are likely to differ from company to company.
What do you dislike most about this product?
The only thing I dislike about MSP360 Managed Backup is that there are certain times when the files are not uploaded due to certain reasons, and the logs displayed are not downloadable. In case I am transferring a large folder (of a few GB) that contains thousands of files. it becomes difficult to identify which files were transferred and which were not in case an issue occurs. Manually going through the log and saving it is a hassle, hence an option to directly download the logs would be helpful. Also, the absence of file search capability, makes it really difficult to search files on S3.
What recommendations would you give to someone considering this product?
MSP360 Backup is a great software to save your files on Cloud storage platforms and is definitely recommended for use. It allows all file formats for saving and no data upload size restrictions with incredible upload/download speed. It also has connections to 40+ cloud storage platforms including Amazon S3, Hitachi, Cisco, Verizon, and many more.
Pros
- Performance Enhancing
- Efficient Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.

Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
MSP360: a secure safe for our information
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
I particularly use this tool a lot because I can safely store all the information from the different computers in the company, perform backups without problems and ensure that all computers have their information at hand, without being heavy.
What is your favorite aspect of this product?
It has a very simple and easy to understand design, which is perfect for people with little knowledge of software. It has cloud storage, perfect for making backups of each computer in an orderly manner. Its integrations are very useful.
What do you dislike most about this product?
It can become very slow to upload all documents and files to the cloud. Their technical support was not very helpful when I tried to install the software, which I also had problems installing. Installing the software is quite a laborious task.
What recommendations would you give to someone considering this product?
This software is very complete to have a backup and backup of the entire network system of our company. It has allowed our computers to work in a lighter and more efficient way, since the information is hosted in the cloud and not on the company's server.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Nicolas P.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2021
Good price, easy management, cloud storage
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
I tryed several solution but this one is the most easy I found and it's fully compatible with S3 cloud storage solutino from competitors.
What is your favorite aspect of this product?
cloud compatibility is a so good feature and you are not blocked on the vendor cloud service
What do you dislike most about this product?
need mobile app for some customers and actualy, not exist on the MSP solution
What recommendations would you give to someone considering this product?
be sure to not be attached to your vendor cloud storage as price could be updated quickly
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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