MSP360 Managed Backup Logo Award Winner Product Badge
MSP360 Managed Backup Logo Award Winner Product Badge
MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.1 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 88

Backup Automation

91

Replication for Long Term Storage and Disaster Recovery

89

Backup of Cloud Based Data

89

Physical Backup for Multiple Platforms

88

Backup Monitoring and Reporting

88

Application Awareness

87

Virtual Machine Backup

87

File Explorer Granular Restore

87

Replication for High Availability

87

Deduplication Implementation

85

Integration With Storage Arrays

85

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

88

Ease of IT Administration

87

Product Strategy and Rate of Improvement

86

Quality of Features

86

Usability and Intuitiveness

84

Ease of Customization

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Availability and Quality of Training

80

MSP360 Managed Backup Reviews

Donald B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Product works great for MSP providers

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Customer Service, quick customer service, well balanced price.

What is your favorite aspect of this product?

Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,

What do you dislike most about this product?

more file restore options

What recommendations would you give to someone considering this product?

Great Product run a file back up aswell as a image and your golden

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Transparent
  • Less Friendly Negotiation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

MSP360 is a great solution for MSPs

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Joe W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Pricing is cheap, licencing is a little weird

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Very cheap pricing

What is your favorite aspect of this product?

Can use your own storage

What do you dislike most about this product?

licencing is confusing

What recommendations would you give to someone considering this product?

get a cheap licence to test it out

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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