MSP360 Managed Backup Logo Award Winner Product Badge
MSP360 Managed Backup Logo Award Winner Product Badge
MSP360

MSP360 Managed Backup

Composite Score
9.0 /10
CX Score
9.2 /10
Category
MSP360 Managed Backup
9.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details


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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Reliable
  • Effective Service

Feature Ratings

Average 88

Backup Automation

91

Replication for Long Term Storage and Disaster Recovery

90

Backup of Cloud Based Data

90

Physical Backup for Multiple Platforms

88

Backup Monitoring and Reporting

88

Integration with Other Security Software

88

Application Awareness

87

Integration With Storage Arrays

87

Deduplication Implementation

86

Replication for High Availability

86

Virtual Machine Backup

86

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Ease of IT Administration

87

Quality of Features

86

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

85

Ease of Customization

84

Breadth of Features

83

Ease of Data Integration

83

Vendor Support

82

Availability and Quality of Training

80

MSP360 Managed Backup Reviews

Ketan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Game changer, excellent product and easy to use.

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 is a robust solution for IT professionals and MSPs.

What is your favorite aspect of this product?

As an IT professional and MSP, I've relied on MSP360 Managed Backup for two years. The platform's intuitive interface provides a comprehensive overview of backed-up computers and servers, delivering the level of detail expected from a dedicated MSP.

What do you dislike most about this product?

The ability to remotely connect to devices directly from the portal, either through the browser or a dedicated application, is a game-changer for troubleshooting. Additionally, the option to execute PowerShell commands remotely enhances efficiency.

What recommendations would you give to someone considering this product?

Leveraging the remote access features, friendly interface and disaster recovery and file sync and share.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson R.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Intuitive and easy to use

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

Its use only in a web environment

What is your favorite aspect of this product?

How intuitive it is

What do you dislike most about this product?

The low customization of the portal and its agents

What recommendations would you give to someone considering this product?

It is a simple platform, easy to use and has very good integrations, and what stands out most is its excellent support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Excellent software and service.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Respectful

Cons

  • Less Performance Enhancing

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