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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

62 Reviews Write a Review

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What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Client Friendly Policies
Reliable
Effective Service

Feature Ratings

Average 88

Backup Automation

Replication for Long Term Storage and Disaster Recovery

Backup of Cloud Based Data

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Integration with Other Security Software

Application Awareness

Integration With Storage Arrays

Deduplication Implementation

Replication for High Availability

Virtual Machine Backup

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

Score 8.7

View MSP360 Managed Backup in this category (opens in a new tab)

MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

Anna N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Fabulous product!

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

It's user friendly features.

What is your favorite aspect of this product?

EVERYTHING

What do you dislike most about this product?

Not available

What recommendations would you give to someone considering this product?

Just do it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Opeyemi B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Cost Efficient Backup Built for MSPs and SMBs

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 stands out for its storage-agnostic architecture, MSP-first design, and pricing transparency. You get to choose your own cloud storage (AWS, Wasabi, Backblaze, Azure, or local), giving you total control over costs and data sovereignty—unlike most bundled, locked-in platforms.

What is your favorite aspect of this product?

My favorite aspect of the product is the ability to bring your own cloud storage is the biggest win. You can mix and match low-cost providers like Wasabi or Backblaze B2 to optimize cost and performance while keeping full control over where your clients’ data lives.

What do you dislike most about this product?

The user interface, while functional, feels dated and a bit clunky—especially in the web portal. Initial configuration can also be overwhelming for newcomers due to the breadth of settings and lack of guided setup. Also, the lack of deep Microsoft Teams or OneDrive for Business backup granularity puts it behind competitors like AvePoint or Veeam in M365 support.

What recommendations would you give to someone considering this product?

Take time to evaluate your preferred cloud storage provider, Use the free trial or demo environment, Regularly test your restore procedures and also pair with endpoint security tools

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Orpha H.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Secure Backups, Empowered Data, Endless Confidence

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup stands out in its ability to provide users with the full flexibility of a backup solution that stores files in one of the Amazon S3, Google Cloud, and Azure. For this reason, the centralized management interface integrates different backups, making it easier not to work with many applications. The scheduling and versioning options also allow users to set up numerous schedules for periodic backups within the confines of the platform, to guarantee that critical data is retrievable in a systematic manner.

What is your favorite aspect of this product?

MSP360 has a great structure that is flexible yet facilitated to the core, with the setting up of various backup policies for various users/departments, etc. Its incremental backups are useful in conserving bandwidth and storage space, since the backup only the recent changes made.

What do you dislike most about this product?

Despite the fact that MSP360 Managed Backup has a relatively simple interface, an improved analytical power is needed to identify potential issues on the side of the usage of the tool. A more granulated kind of an alerting system might also help in identifying and disseminating a problem or an anomaly concerning the backups within the shortest time possible, rather than daily digest.

What recommendations would you give to someone considering this product?

MSP360 Managed Backup is the safety net that is required for our business for protecting vital financial and customer information. The manner through which it operates to schedule for backups and the swift manner in which disaster recovery takes place eases my worries by ensuring the data is secure. MSP360's ability to integrate with different storage has made it easy for us needing to design architectures, and more time can be spent on product development and operations than worrying whether the backup solution will stand or not.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

Anna N.

Fabulous product!

Likeliness to Recommend

Pros

Opeyemi B.

Cost Efficient Backup Built for MSPs and SMBs

Likeliness to Recommend

Pros

Orpha H.

Secure Backups, Empowered Data, Endless Confidence

Likeliness to Recommend

Pros

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Feature Ratings

Backup Automation

Replication for Long Term Storage and Disaster Recovery

Backup of Cloud Based Data

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Integration with Other Security Software

Application Awareness

Integration With Storage Arrays

Deduplication Implementation

Replication for High Availability

Virtual Machine Backup

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training