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New Relic Logo Award Winner Product Badge
New Relic

New Relic

Composite Score
8.6 /10
CX Score
8.7 /10
Category
New Relic
8.6 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Monitoring - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

2% Negative
11% Neutral
87% Positive

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

86

Transaction Request Performance

85

Application Metric Reporting

84

Code Performance Monitoring

84

Cloud/On-Prem/Hybrid Deployment

84

Error Reporting

84

Server Monitoring

83

Synthetic Monitoring (RUM)

83

Non-Commodity Operating Systems

83

Real User Monitoring

83

Application Discovery

83

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

82

Breadth of Features

81

Business Value Created

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Vendor Support

73

New Relic Reviews

Patricia .

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing APM tool to monitor applications.

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

New Relic monitors the underlying infrastructure that supports my apps, including servers, containers, and cloud services. It enables proactive management and troubleshooting by providing real-time visibility into resource consumption, network performance, and capacity planning. New Relic interfaces with a diverse set of technologies and platforms, including a variety of programming languages, cloud services, databases, and others. This enables organizations to gain complete insights across their whole technological stack.

What is your favorite aspect of this product?

One of my favorite aspects of New Relic is its broad and user-friendly observability platform. Because of its scalability, New Relic is appropriate for both small businesses and large enterprises. The platform is user-friendly, with straightforward dashboards and visualizations that help teams evaluate and understand complicated performance data.

What do you dislike most about this product?

There’s nothing I don’t like about it at this point. It delivers too much_ information for what I require, and I wish I could customize the reports to be more brief.

What recommendations would you give to someone considering this product?

New Relic is a must-have infrastructure monitoring platform that provides enterprises with an unprecedented amount of insight. Users can dive deep into their infrastructure and apps using New Relic, obtaining useful insights and fine-grained management. The platform’s free tier is astonishingly generous, granting access to important features without sacrificing functionality. The graphical user interface (GUI) is clear and intuitive, yet the amount of information given can be overwhelming (it took me a while to grasp it). However, once users become acquainted with the interface, they may effectively use its potential to optimize performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Hassan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Eligible and Qualified App

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

The management of all the performance indicators is well labeled by the software The inclusion of new performance metrics and updates makes the app significantly better

What is your favorite aspect of this product?

The inclusion of new technologies that calculates on new performance

What do you dislike most about this product?

The development of effective performance modalities

What recommendations would you give to someone considering this product?

I perfectly value the software with its simplicity and dependability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Devesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

powerful but need time to master

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic stands out with its user friendly interface and all in one platform for monitoring everything from applications to infrastructure. Unlike other tools, it offers real time insights with minimal setup and integrates easily with a wide range of technologies. It also has a strong focus on customizable dashboards, making it easy for teams to track the metrics that matter most to them.

What is your favorite aspect of this product?

My favorite part of New Relic is its customizable dashboards. You can set them up to focus on the metrics that matter most to your team, which makes monitoring and troubleshooting much easier. It is super flexible and saves time by showing you exactly what you need in one place.

What do you dislike most about this product?

What I dislike most about New Relic is that some of its more advanced features can feel a bit overwhelming, especially if you are new to monitoring tools. It can take some time to fully grasp how everything works and to set things up the way you want. The learning curve can be steep, but it gets easier once you get the hang of it.

What recommendations would you give to someone considering this product?

I would recommend taking the time to explore the basics first and slowly work your way up to the more advanced features. Do not rush the setup, get familiar with how it works and customize the dashboards to match your needs. And definitely take advantage of their tutorials and support if you need help along the way. It is a powerful tool, but the more you put into learning it the more you better you can manage it

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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