New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.6 /10

CX Score

8.7 /10

87 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

3% Negative

11% Neutral

86% Positive

Pros

Helps Innovate
Inspires Innovation
Reliable
Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

Transaction Request Performance

Non-Commodity Operating Systems

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Error Reporting

Application Discovery

Server Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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Score 8.0

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New Relic Reviews

Eric L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Next generation APM and Observability System

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

With its comprehensive view of running code and extensive capabilities, it is one of the most powerful APM and observability systems. It facilitates efficient debugging of production difficulties, allowing us to rectify faults in the responsible programs with ease.

What is your favorite aspect of this product?

With its intuitive design, this product is very easy to use. Users can monitor and analyze infrastructure performance with the help of this elegantly designed tool. It is crucial for the expansion of any company.

What do you dislike most about this product?

I have no complaints. It has been providing me with satisfactory service for some time now. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.

What recommendations would you give to someone considering this product?

When this tool identifies poor performing codes, it becomes one of its best features. New Relic services are enhanced by its efficient notification and alert system. Everything works smoothly for me on this platform.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Helps Innovate

Shubham A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

New Relic Easy to use and Intuitive Interface

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic stands out for its seamless integration of application and infrastructure monitoring, providing comprehensive insights into system performance.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its user-friendly interface, simplifying complex monitoring tasks with intuitive design.

What do you dislike most about this product?

My main dislike with New Relic is its pricing structure, which can be relatively high for smaller businesses or projects with budget constraints.

What recommendations would you give to someone considering this product?

i will recommend this it business to monitor application

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Great APM Observability Tool

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Request Tracing Detail key attributes of application requests and transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Code Performance Monitoring Tracking application performance at the code-base level.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AIOps

New Relic Reviews

Eric L.

Next generation APM and Observability System

Likeliness to Recommend

Pros

Shubham A.

New Relic Easy to use and Intuitive Interface

Likeliness to Recommend

Pros

Great APM Observability Tool

Likeliness to Recommend

Pros

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Feature Ratings

Application Request Tracing

Transaction Request Performance

Non-Commodity Operating Systems

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Error Reporting

Application Discovery

Server Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support