NICE CXone

What differentiates NICE CXone from other similar products?

Havent used anything else

What is your favorite aspect of this product?

Gives a good raw data output

What do you dislike most about this product?

Can be hard to navigate

What recommendations would you give to someone considering this product?

try it, ensure you got proper training

What differentiates NICE CXone from other similar products?

NICE CXone offers several ways to skip unnecessary and repetitive tasks so our agents are able to focus on our customers. What particularly is most interesting about this platform is that, it automatically routes incoming calls to relevant agents based on performance, location, idleness, and more

What is your favorite aspect of this product?

With the robust call recording and tracking feature integrated into the NICE CXone, we ensure that every customer call is answered, apart from the enhancing the performance of agents through close monitoring

What do you dislike most about this product?

During peak periods if there are any unanswered phone calls, NICE CXone should automatically call our customer’s number until the agent and the customer are successfully connected

What recommendations would you give to someone considering this product?

NICE CXone has emerged to the forefront as the best contact center to take care of the routine support request from customers, resulting in reduced handle time and boosted customer satisfaction

What differentiates NICE CXone from other similar products?

Being a company that provides a service with NICE CXone that allows us to record our phones and reach internal users when we were managing calls and cases. We used the tool to record calls, emails and/or chat sessions to answer incoming calls and place a call. It also allowed us to schedule when to call the client back which was very convenient to work with.

What is your favorite aspect of this product?

Although dedicated to the connection via telephone also includes a variety of options for reports which we can all in one place, which is also useful scheduling callbacks to our customers so as not to leave the customer blank and note that we are always at your service which is not very easy to navigate in the course of your call to go making a record or tracking of the event.

What do you dislike most about this product?

Your configuration for volume control is predetermined by NICE, you should enable as free volume for better understanding of the customer when he is in call and better understanding of the subordinate who is in work, in conjunction with that the system tends to be delayed, you should improve more that code for your platform.

What recommendations would you give to someone considering this product?

We recommend this telephony platform called NICE CXone because its platform is derived for a good amount of service depending on your company or brand, it can be from technical support service, call center, support such as hotel reservations, all depending on your field as it can also help you understand the customer in each of the calls that the subordinate answers. With a very easy to navigate and use interface, it is well developed. We have high expectations in NICE CXone.