Odoo Customer Reviews 2025 | Enterprise Resource Planning

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Odoo

Composite Score

7.8 /10

CX Score

8.0 /10

38 Reviews Write a Review

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What is Odoo?

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Company Details

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Awards & Recognition

Odoo won the following awards in the Enterprise Resource Planning - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Odoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Odoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Odoo?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Acts with Integrity
Transparent
Helps Innovate

Feature Ratings

Average 81

Service Management

Industry Specific Capabilities

Analytics and Reporting

Procurement Management

Supply Chain Management

Human Capital Management

Customer Relationship Management

BI and Performance Management

Accounting and Financial Management

Job and Project Management

Governance Risk and Compliance

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Enterprise

Score 8.1

View Odoo in this category (opens in a new tab)

Discrete Manufacturing ERP

Score 7.7

View Odoo in this category (opens in a new tab)

Odoo Reviews

Robert III O.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

"Easy to use and user friendly"

Likeliness to Recommend

7 /10

What differentiates Odoo from other similar products?

User communication is outstanding we used this for Helpdesk ticketing, HCM Related very easy to use

What is your favorite aspect of this product?

HCM and Helpdesk

What do you dislike most about this product?

lack of operational functionality

What recommendations would you give to someone considering this product?

Very reliable when it comes to ticketing and user communication

Pros

Inspires Innovation
Respectful
Friendly Negotiation
Helps Innovate

Cons

Less Productive
Wastes Time
Security Frustrates

Muhammad F.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Alexander A.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

With Odoo we invoice without delay

Likeliness to Recommend

9 /10

What differentiates Odoo from other similar products?

This software has become our ally in the department, because it helps us to perform daily invoicing without delays and in a simple way. I like that I can create custom invoices or use the system's format, I can also automatically perform recurring invoicing. A software that we also use to track expenses of each project and activity that is executed in the company.

What is your favorite aspect of this product?

All billing management is done automatically with the system, as well as other tasks such as payment of suppliers, customers and other recurring payments. It also has a payroll management, where it calculates quickly and without errors the payroll of employees, with their deductions, overtime and more. I found its interface very easy to use and friendly, so we quickly adapt to the program.

What do you dislike most about this product?

Customer service leaves much to be desired, we requested their help to make some links and integrations with some banks we work with and we had to solve the problem on our own, with external help, since the response from customer service or technical support never came. To tell the truth, we find the software very easy to use and very useful, but they should improve much more in their customer service.

What recommendations would you give to someone considering this product?

All departments of the organization use Odoo because our HR system is based on it. It handles leave management, payroll management and overtime requests. In addition, it keeps track of the organization's hierarchy with all relevant information and contact details of every employee in the organization.

Pros

Reliable
Respectful
Altruistic
Acts with Integrity

Odoo

What is Odoo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Odoo Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Odoo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Enterprise

Discrete Manufacturing ERP

Odoo Reviews

Robert III O.

"Easy to use and user friendly"

Likeliness to Recommend

Pros

Cons

Muhammad F.

Likeliness to Recommend

Pros

Alexander A.

With Odoo we invoice without delay

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Service Management

Industry Specific Capabilities

Analytics and Reporting

Procurement Management

Supply Chain Management

Human Capital Management

Customer Relationship Management

BI and Performance Management

Accounting and Financial Management

Job and Project Management

Governance Risk and Compliance

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement