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Okta Identity Cloud Logo Award Winner Product Badge
Okta

Okta Identity Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.9 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative
4% Neutral
94% Positive

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Acts with Integrity

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

90

Activity Monitoring Alerts

88

Privileged Access Management

88

Web Cloud Single Sign on (SSO)

88

Provisioning Deprovisioning

87

Identity Governance

87

Access Request Management

85

Reporting

85

Password Management

84

Mobility Support

82

Advanced Provisioning

80

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

84

Ease of IT Administration

84

Ease of Customization

84

Usability and Intuitiveness

84

Vendor Support

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Okta Identity Cloud Reviews

Young D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Secure and scalable IAM tool

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud is a reliable and secure platform. It is aimed at securely linking people to the accurate technologies at the right time. With capabilities spanning single sign-on, multi-factor authentication, and zero trust security. It assists in smooth and protected user experiences across cloud and on-premises environments. Such competences make it diverse.

What is your favorite aspect of this product?

Okta is a market-leading IAM platform. What I like about this tool is its lifecycle management, which reduces security risks and ensures timely access. Okta enables us to access all authorized applications with a single login, streamlining workflows and reducing password fatigue. Its adaptive MFA supports biometric, push notifications, and security keys. Such contextual access policies reduce risks. I also like the way it generates access reports and provides effective analysis. Moreover, its adaptive authentication is playing a significant role by balancing security more efficiently.

What do you dislike most about this product?

Though I like Okta for its robust identity, some aspects, such as Branding options for login and MFA, are somewhat limited without customer code or advanced configuration.

What recommendations would you give to someone considering this product?

For those considering and currently using it, they should keep some points in mind. Take full advantage of its pre-built integrations to rapidly connect your apps. Use Okta’s analytics and reporting to track login success rates. I hope you will love its great functionalities.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Inspires Innovation

Charis d.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Unlocking Secure Digital Transformation with Okta

Likeliness to Recommend

8 /10

What differentiates Okta Identity Cloud from other similar products?

Okta is a leading IAM platform that enables secure access to applications and systems for employees, partners, and customers. The single sign-on functionalities allow us easy access to multiple apps with one secure login, greatly reducing password fatigue and IT support tickets.

What is your favorite aspect of this product?

Since I have been using Okta getting satisfying services and am happy to see the way it upgrades the quality of its features. Okta multi-factor authentication intelligently adapts to context, reducing risk without impacting our experiences. Its integration network (OIN) receives high praise for its thousands of prebuilt app connectors. The scalability and availability are key benefits, especially during remote work and large-scale rollouts. I like that it offers reliable user lifecycle management.

What do you dislike most about this product?

Though Okta’s MFA is strong but it lacks pre-configured templates for conditional access based on geography, device posture, or behavior, especially when we have less IT expertise. This lack affects the streamlining of our work.

What recommendations would you give to someone considering this product?

Implement core features like SSO and MFA before expanding into more advanced modules like lifecycle management or customer identity. Utilize its pre-built connectors to reduce manual setup and ensure best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Olabisi O.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Okta makes app. login access a lot flexible.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta makes it easy for me to access all of my applications at once, without individually signing-in to each one . This is made possible as a result of Okta's ability to combine multi factor authentication with single sign-on protocols. In cases where I have accessed my Okta application from a new location or a new device, Okta simply sends me a one time otp ( one time passcode ) to my phone number via sms to verify that I am the one trying to access my applications.

What is your favorite aspect of this product?

I have always admired Okta's new employee onboarding and offboarding protocol. It automatically provides access to all necessary applications when a new employee joins my company and the day they leave the company, they are automatically logged-out of all previous applications they used to have access to, in a matter of minutes. This saves Hr and the technical department a whole of lot of hassle , that would usually involve individually changing the passwords to all applications used by a previous employee.

What do you dislike most about this product?

When we have tried using Okta for automated systems, we were made to pay extra because Okta viewed connected automated systems as individual users. Secondly, there have been situations where we have simply realized that Okta slowed down certain customer login to our products, simply because of their geographical location. In my opinion, I think this only became an issue after Okta acquired Auth0 and integrated their protocol into Okta's customer identity and access management (CIAM) workflow

What recommendations would you give to someone considering this product?

I only recommend Okta identity cloud to large sized companies and provided that they are able to manage the fluctuating billing options that come with Okta, I believe this is a reliable identity cloud management software product though.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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