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Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

72 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Altruistic
Helps Innovate
Continually Improving Product
Acts with Integrity

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Privileged Access Management

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Identity Governance

Access Request Management

Reporting

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Okta Identity Cloud Reviews

Nitish K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use and integrate

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

easy to use and dell defined documentation

What is your favorite aspect of this product?

integration

What do you dislike most about this product?

need to improve reporting proporitys

What recommendations would you give to someone considering this product?

easy to manage IAM

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Peyton W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Large-scale deployment of applications.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

For single-sign-on authentication and password management, Okta is the most effective and crucial application we use daily and at all times. Okta is integrated with Salesforce and all other applications to perform business automation appropriately without requiring the user to log in multiple times to different applications. A wide variety of enterprise customers employ Okta's excellent OOB functionality.

What is your favorite aspect of this product?

This software supports various applications, and setting up applications is relatively simple. With the adaptive MFA, we can balance security and usability simultaneously in a suitable way for almost everyone. That's pretty cool. With the use of SCIM and APIs, the onboarding process of a new user has been significantly reduced in terms of the amount of labor required.

What do you dislike most about this product?

For seasoned IT professionals, implementation is quite simple. Still, the extensive feature set and documentation can be frightening for new users who need to become more familiar with identity management. While Okta customer service responds quickly, they may deflect blame when problems arise between Okta and an unsupported program, even if the problem lies with Okta rather than the unsupported item.

What recommendations would you give to someone considering this product?

Allows you to access apps without utilizing a VPN directly. This is advantageous if you work remotely because you can access the Apps on your computer rather than bringing your work PC home. To log into Okta and access your Apps, you only need your username, password, and second authentication.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Aditi M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Excellent with great features but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

It’s easy to use has great features. All integrations are easy and gives good user experience. Although the product seems a bit costly but is very reliable and improves the security posture if the organisations.

What is your favorite aspect of this product?

SSO, provisioning And MFA

What do you dislike most about this product?

The cost of the product is comparatively very high

What recommendations would you give to someone considering this product?

Excellent product if u want good end user experience this is the best product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Okta Identity Cloud Ratings

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Privileged Access Management Software provides visibility into specific user access patterns

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Identity Governance Software allows identities and access to be centrally managed through policies.

Access Request Management Software allows IT to track and manage user access requests.

Reporting Software provides reporting functionality

Password Management Software provides credential management and retrieval functionality.

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Okta Identity Cloud Reviews

Nitish K.

Easy to use and integrate

Likeliness to Recommend

Pros

Peyton W.

Large-scale deployment of applications.

Likeliness to Recommend

Pros

Aditi M.

Excellent with great features but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Privileged Access Management

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Identity Governance

Access Request Management

Reporting

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training