ON24 Customer Reviews 2025 | SoftwareReviews

ON24

Composite Score

7.8 /10

CX Score

7.9 /10

67 Reviews Write a Review

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What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details

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Awards & Recognition

ON24 won the following awards in the Virtual Event Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative

16% Neutral

81% Positive

Pros

Client Friendly Policies
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

Metric and Reporting

Whitelabeling

Registration Process/Integration

Attendee Engagement

Vendor e-Commerce

Exhibitor or Vendor Environment

Branding and Visual Customization

Customer Support

Social Media Channel Integration Outbound

Gamification

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

ON24 Reviews

Hazel L.

Role: Sales Marketing
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2021

Offers great customizations!

Likeliness to Recommend

10 /10

What differentiates ON24 from other similar products?

ON24 offers great customizations of features ranging from registration, emails, webinar consoles, reporting, and many more.

What is your favorite aspect of this product?

Customizing my own design for email and webinar console.

What do you dislike most about this product?

Icons or tools can still be improved or the interface.

What recommendations would you give to someone considering this product?

If your organization is also hosting events or webinars, this is a great tool where you can customize your preferred design. It also have engagement tools such as Q&A and polls you can use.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Takes the guesswork out of webinar production.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Lacking key features, standard customizations

Likeliness to Recommend

7 /10

Pros

Reliable
Efficient Service
Respectful
Security Protects

Cons

Vendor's Interest First
Less Generous
Under Delivered

ON24

What is ON24?

Company Details

Need Assistance?

Awards & Recognition

ON24 Ratings

87 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love ON24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Customer Support Support before, during, and after event. Technical support available during the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ON24 Reviews

Hazel L.

Offers great customizations!

Likeliness to Recommend

Pros

Takes the guesswork out of webinar production.

Likeliness to Recommend

Pros

Lacking key features, standard customizations

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Presentation/ Webinar Capabilities

Metric and Reporting

Whitelabeling

Registration Process/Integration

Attendee Engagement

Vendor e-Commerce

Exhibitor or Vendor Environment

Branding and Visual Customization

Customer Support

Social Media Channel Integration Outbound

Gamification

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement