OneTrust

OneTrust Privacy Management

Composite Score

6.9 /10

CX Score

7.3 /10

40 Reviews Write a Review

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What is OneTrust Privacy Management?

OneTrust is the #1 most widely used privacy, security and third-party risk technology platform trusted by more than 3,000 companies to comply with the CCPA, GDPR, ISO27001 and hundreds of the world’s privacy and security laws. OneTrust's three primary offerings include OneTrust Privacy Management Software, OneTrust PreferenceChoice™ consent and preference management software and OneTrust Vendorpedia™ third-party risk management software and vendor risk exchange.

Company Details

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Awards & Recognition

OneTrust Privacy Management won the following awards in the Privacy Program Management category

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5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Champion

2020

2019 Emotional Footprint Champion

2019

2018 Data Quadrant Champion

2018

OneTrust Privacy Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OneTrust Privacy Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OneTrust Privacy Management?

0% Negative

12% Neutral

88% Positive

Pros

Acts with Integrity
Helps Innovate
Saves Time
Performance Enhancing

Feature Ratings

Average 75

Privacy Regulatory Database

Privacy Platform Management

Consent Management

User Access Monitoring

Privacy Program Optimization

Website Scanning

Data Discovery

Enterprise Communications

Breach Response Support

De-Identification Pseudonymity

Data Flow Mapping

Vendor Capability Ratings

Average 76

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

OneTrust Privacy Management Reviews

Mika Y.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to implement

Likeliness to Recommend

9 /10

What differentiates OneTrust Privacy Management from other similar products?

Based on my experience, OneTrust is the most popular privacy management platform. Several organizations where I worked also used OneTrust for their websites. Also, I have seen many other websites with OneTrust. It means that your customers may be already familiar with the UI of OneTrust too. It will help them to consent the privacy agreement on your website without any confusions.

What is your favorite aspect of this product?

Very easy to implement. OneTrust can be implemented via Tag Management System such as Google Tag Manager.

What do you dislike most about this product?

Not enough FAQs or trouble shooting in the technical documents.

What recommendations would you give to someone considering this product?

Privacy and cookie consent is very serious on websites. It is worth to rely on the available privacy management platform.

Pros

Reliable
Enables Productivity
Performance Enhancing
Effective Service

Benjamin W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Superb Privacy Management Solution

Likeliness to Recommend

9 /10

What differentiates OneTrust Privacy Management from other similar products?

It Stands out due to its comprehensive features and easy-to-use interface. Features like the ability to map data flows, automate privacy impact assessments, create and track consent forms, and manage vendor risks make OneTrust a top choice for companies looking to manage their privacy compliance efforts.

What is your favorite aspect of this product?

The best aspect of OneTrust Privacy Management is its user-friendly interface that simplifies the otherwise complicated process of managing privacy compliance. I find the customizable dashboard particularly helpful as it allows me to easily view and access the features I need most frequently, such as monitoring data subject requests or conducting privacy impact assessments. Additionally, the platform's automation of certain tasks and workflows helps to save time and ensure accuracy in compliance efforts.

What do you dislike most about this product?

Not much to dislike about OneTrust Privacy Management. However, I have found that certain features, such as the data mapping tool, can be somewhat challenging to set up initially. However, the support team provided helpful resources and guidance in navigating these features.

What recommendations would you give to someone considering this product?

I would highly recommend OneTrust Privacy Management to anyone looking for a comprehensive and user-friendly solution for managing privacy compliance within their organization. The platform's range of features and customizable dashboard make it suitable for companies of all sizes, in any industry.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Mike J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

The most effective privacy management tool

Likeliness to Recommend

9 /10

What differentiates OneTrust Privacy Management from other similar products?

What makes it the most effective privacy management tool on the market is its comprehensive and customizable approach to privacy management. It offers a wide range of features such as data inventory and mapping, cookie consent management, vendor risk assessments, incident response planning, privacy impact assessments, and more.

What is your favorite aspect of this product?

What I find most impressive about OneTrust Privacy Management is its intuitive and user-friendly interface. It's very easy to navigate and customize based on the specific needs of our organization as well as comply with various privacy regulations around the world.

What do you dislike most about this product?

My organization and I haven't encountered any major issues or complaints with OneTrust Privacy Management so far.

What recommendations would you give to someone considering this product?

Especially for organizations dealing with sensitive data or operating in multiple jurisdictions, I highly recommend considering OneTrust Privacy Management. It offers a comprehensive and customizable solution to privacy management, with an intuitive user interface that makes it easy to navigate.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

OneTrust Privacy Management

What is OneTrust Privacy Management?

Company Details

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Awards & Recognition

2021 Emotional Footprint Champion

2020 Data Quadrant Champion

2019 Emotional Footprint Champion

2018 Data Quadrant Champion

OneTrust Privacy Management Ratings

77 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love OneTrust Privacy Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privacy Regulatory Database Library or database that includes real-time updates on privacy laws and regulatory changes across jurisdictions.

Privacy Platform Management Targeted feature that aligns with the privacy program of an organization, or privacy office.

Consent Management Provides mechanisms for collecting, storing, and validating data subject consent has been obtained as a part of data collection practices.

User Access Monitoring Tracks and monitors internal access to personal data processed/transmitted/used/stored by the organization.

Privacy Program Optimization Provides automation and consolidation of specific tasks associated with data privacy program, including PIAs/DPIAs/risk assessments, vendor risk assessments etc

Website Scanning Identifies technologies (cookies, beacons, other trackers) that are present on an organization’s internal website or hosted website.

Data Discovery Feature that identifies and classifies personal data that the organization processes/transmits/stores/uses.

Enterprise Communications Provides mechanisms for efficient, secure, and compliant communications within internal team.

Breach Response Support Facilitates the mandatory breach response process for organizations through notification of appropriate entities .

De-Identification Pseudonymity Techniques to ensure personal data is not associated with a specific data subject and reduce risk of privacy infringement.

Data Flow Mapping Tracks an organization’s various data flows and provides clear path of data in and outside of the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

OneTrust Privacy Management Reviews

Mika Y.

Easy to implement

Likeliness to Recommend

Pros

Benjamin W.

Superb Privacy Management Solution

Likeliness to Recommend

Pros

Mike J.

The most effective privacy management tool

Likeliness to Recommend

Pros

7
Since last award

Feature Ratings

Privacy Regulatory Database

Privacy Platform Management

Consent Management

User Access Monitoring

Privacy Program Optimization

Website Scanning

Data Discovery

Enterprise Communications

Breach Response Support

De-Identification Pseudonymity

Data Flow Mapping

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Breadth of Features