OpenText GroupWise Logo
OpenText GroupWise Logo
OpenText Corporation

OpenText GroupWise

Composite Score
8.5 /10
CX Score
8.8 /10
Category
OpenText GroupWise
8.5 /10

What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

Company Details


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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

0% Negative
3% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Saves Time

Feature Ratings

Average 89

Instant Messaging

94

Task Management

89

Search

89

Integration With Productivity Tools

88

Document Collaboration

88

Screen Sharing

88

Notifications

87

Granular Access Management

87

Voice and Video Collaboration

87

File Sharing Collaboration

86

Cross Platform Support

86

Vendor Capability Ratings

Average 89

Product Strategy and Rate of Improvement

93

Vendor Support

91

Breadth of Features

91

Business Value Created

90

Ease of Data Integration

90

Ease of IT Administration

90

Availability and Quality of Training

90

Ease of Implementation

89

Ease of Customization

88

Quality of Features

86

Usability and Intuitiveness

86

OpenText GroupWise Reviews

Noelia B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Data control

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

It emphasizes security and this is what OpenText GroupWise does well, ensuring that our entire database is protected and stable, maintaining data management in a centralized manner. While there are other tools focused on a better user experience and integration with cloud platforms, this one focuses on data privacy and management of access to information. Since we seek to prioritize data confidentiality, OpenText GroupWise was the right tool to achieve this, it provides a reliable communication infrastructure and guarantees that the risks of leaks, hacking or unauthorized access will be reduced.

What is your favorite aspect of this product?

It has great security and information control tools, it is different from other tools by having a robust infrastructure that allows the protection of the company's confidential information. It facilitates the integration process and is quite extensive, it offers the possibility of making connections and centrally managing data management, permissions and controls over users. It allows for fluid work and communication without any interruptions. It has a somewhat classic and austere interface, with high functionality and easy navigation, facilitating the search process without distractions, placing each tool in its place.

What do you dislike most about this product?

One of the things that I think can be improved is the interface, it is possible to modernize the dashboard and allow the work system to be much more comfortable, if we are going to work on the platform we require the space to be comfortable and dynamic. Some functions seem to be too old-fashioned and slow, compared to similar platforms they make the platform look like a space that has not been modernized for some time. It has a steep learning curve, just like similar platforms, it would be nice to be able to use the platform in a much simpler and more flexible way.

What recommendations would you give to someone considering this product?

OpenText GroupWise guarantees secure communication, data confidentiality and improved operating costs. It is one of the best messaging solutions in collaboration with the data security approach, allowing centralized management. It requires understanding what exactly the platform focuses on in order to take advantage of its usefulness and really give it the use it deserves. Taking the time to correctly evaluate its integrations, use and development of platform capabilities will allow its usability to be very useful.

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cástor V.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Informed Strategies with OpenText GroupWise

Likeliness to Recommend

8 /10

What differentiates OpenText GroupWise from other similar products?

There's a reason GroupWise shines in so many ways. Its update forwarding capabilities let us effortlessly spread and discuss the most relevant industry news and trends so that we always have the information we need. Another standout feature is centralized communication, i.e., all team interactions, discussions, and announcements are under a link, and there is no need to juggle between various communication channels.

What is your favorite aspect of this product?

The benefits from GroupWise are phenomenal: communication consolidation and organization of documents into a single structured repository, all of which have increased our team's organization and productivity. It is easy to share the most crucial industry news and trends and create a culture of knowledge sharing and taking decisions based on data.

What do you dislike most about this product?

Even if the user interface is functional, it'd be more modern and intuitive. Furthermore, expanding the functionalities of the search would help users quickly find some specific information within the extensive repository on the platform.

What recommendations would you give to someone considering this product?

Centralized communication and document management are definitely among GroupWise's strengths. As well, document management functionality allows for efficient file sharing and handling as well as version control, which encourage collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Hiroshi I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A satisfying experience

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

One cool thing is how it works well with other tools and programs This makes teams work better because they can put all their chats and files in one place without having to switch between different tools Lady, please simplify this text: This integration saves time and increases teamwork efficiency Simplified text: This linking saves time and makes teams work better As concerns about keeping things private and secure increase, knowing that GroupWise has strong security means I can relax This is vital in a professional environment where private data needs to be protected

What is your favorite aspect of this product?

I really appreciate how easy it is to customize GroupWise. Everyone can customize their use to fit what they need, leading to happier and faster work. Also, customer support is exceptional. Whenever I've had a question or needed help, the support team has always been ready and willing to help.

What do you dislike most about this product?

However, not everything is perfect. Updates can take a while, and new features can take a while to appear. This can be annoying for people who are always waiting for better things and new devices. Sometimes the wait can be an inconvenience, although it is usually helpful.

What recommendations would you give to someone considering this product?

Although there is one small issue, I definitely recommend OpenText GroupWise This tool is perfect for any business because it works well with other systems, keeps things secure, and can be configured to suit your needs GroupWise helps people talk to each other easily and keeps their conversations secure and fast

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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