OpenText Corporation

OpenText GroupWise

Composite Score

8.5 /10

CX Score

8.8 /10

43 Reviews Write a Review

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What is OpenText GroupWise?

OpenText™ GroupWise gives you modern email, messaging, calendaring, contact management and scheduling for today’s mobile world. With a dynamic, flexible interface, you can easily meet your organization’s requirements.

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Awards & Recognition

OpenText GroupWise won the following awards in the Business Instant Messaging - Enterprise category

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11 Top Rated Capabilities

11 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

OpenText GroupWise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText GroupWise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText GroupWise?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Saves Time

Feature Ratings

Average 89

Instant Messaging

Task Management

Search

Integration With Productivity Tools

Document Collaboration

Screen Sharing

Notifications

Granular Access Management

Voice and Video Collaboration

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Average 89

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

OpenText GroupWise Reviews

Tora M.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

To optimize service delivery with OpenText

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

GroupWise is an enterprise-class solution that helps IT service desks manage requests with advanced tools not typically found in basic ticketing systems. Its key differentiators include: These features allow requests to be uniformly logged with critical data attached, enable stage-gated assignment, review and resolution, provide insight into technician workloads, common issues, SLA performance and trend analysis, and ensure technicians only see appropriate requests.

What is your favorite aspect of this product?

GroupWise has transformed request management for our IT support teams with features such as Custom Ticket Templates, Automated Workflow, Robust Reporting, and Granular Access Controls. The workflow engine provides a structured process for handling tickets that was not possible with spreadsheet trackers. We now have visibility and control over request resolution, thanks to automated notifications and escalation rules. Reporting provides the metrics needed to accurately balance workloads, identify recurring issues, and demonstrate the value IT provides to the business.

What do you dislike most about this product?

However, GroupWise can feel overly complex for some use cases. The administrative settings allow for extensive customization, but this generally requires specialist resources. Additionally, the tool lacks native mobile functionality, which can limit technicians from managing tickets on-the-go. However, these limitations stem from the platform's enterprise-grade capabilities that enable it to handle large, complex support organizations.

What recommendations would you give to someone considering this product?

For large internal IT teams servicing global employees, GroupWise offers an invaluable system to streamline service operations. Its extensive toolset can provide structure, accountability, and metrics to critical support processes that can easily unravel at scale. Most IT service desks can find immediate efficiency gains from using GroupWise, although it may be overbuilt for simpler environments. It excels in managing enterprise support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gazal P.

Role: Industry Specific Role
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Unique features with little fair to work

Likeliness to Recommend

9 /10

What differentiates OpenText GroupWise from other similar products?

Group discussion feature Security end to end encryption

What is your favorite aspect of this product?

Excellent unique Features

What do you dislike most about this product?

Reliability is an issue

What recommendations would you give to someone considering this product?

Data encryption is good, superb managment of work can do, security options are good

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2023

For Administration not for Frontend

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Slower Product Innovation
Less Efficient Service
Less Effective Service

OpenText GroupWise

What is OpenText GroupWise?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

OpenText GroupWise Ratings

91 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love OpenText GroupWise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Search The system can search an entire body of a document for a keyword or phrase.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Notifications Tool alerts business of an application generated event.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OpenText GroupWise Reviews

Tora M.

To optimize service delivery with OpenText

Likeliness to Recommend

Pros

Gazal P.

Unique features with little fair to work

Likeliness to Recommend

Pros

For Administration not for Frontend

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Task Management

Search

Integration With Productivity Tools

Document Collaboration

Screen Sharing

Notifications

Granular Access Management

Voice and Video Collaboration

File Sharing Collaboration

Cross Platform Support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness