Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Multi-Language Support

85

Guided Selling

83

Catalog Management

83

Order Management

83

ERP Integration

81

Content Localization

81

Payment Processing

80

Reporting and Analytics

79

Shopping Cart Management

79

Integrated Search

79

Multi-Storefront

78

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Business Value Created

81

Breadth of Features

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

Vendor Support

75

Product Strategy and Rate of Improvement

72

Oracle Commerce Reviews

Kevin S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Review for Oracle eCommerce

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

It supports A/B Testing,drag and drop building and its website integration is very fluent and smooth than other eCommerce platforms

What is your favorite aspect of this product?

Its premium consulting and integration services are excellent to leverage real time customer actions

What do you dislike most about this product?

Free trial and free version of this product is not available

What recommendations would you give to someone considering this product?

It is pretty handy product for the solution of B2B and B2C customers and is very recommendable to use it

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Martha N.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Profitable e-commerce Platform.

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce is a standard e-commerce approach.

What is your favorite aspect of this product?

Oracle Commerce is systematic in conducting marketing.

What do you dislike most about this product?

Oracle Commerce is organized in boosting confidence for firms.

What recommendations would you give to someone considering this product?

Oracle Commerce is universal without regional discrimination.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dio (Dionisios) F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Exceptional commerce platform

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

An e-commerce platform that helps B2C and B2B companies connect sales and customer data from their CRM with their financial and operational data so they can deliver personalized experiences to buyers across all sales channels. Save time and reuse resources with a unified e-commerce platform.

What is your favorite aspect of this product?

Personalize experiences for authenticated (registered and logged in), recognized (registered, but not logged in) and anonymous users. Offer contextually relevant upsells and cross-sells, expose more of your catalog to the right customers, and drive higher order values with product recommendations based on unique data from your CRM.

What do you dislike most about this product?

Could provide a more detailed search system so customers can better search for products. Documentation and knowledge management could be improved, lacks detailed documentation. While documentation is available for most features, it is often difficult to follow and seems very general.

What recommendations would you give to someone considering this product?

Improve the search experience for your customers with features that consistently show the products they want to buy. Oracle Commerce search relies on machine learning to optimize results, select specific products, and magnify or hide results based on customer preferences. An intuitive user interface makes it easy for merchants to control daily settings, configure faceted ordering and other ordering strategies, and manage keywords with an integrated thesaurus and predictive dictionary.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

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