Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

91 Reviews Write a Review

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What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

3% Negative

7% Neutral

90% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Multi-Language Support

Guided Selling

Catalog Management

Order Management

ERP Integration

Content Localization

Payment Processing

Reporting and Analytics

Shopping Cart Management

Integrated Search

Multi-Storefront

Vendor Capability Ratings

Average 78

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2C eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Shelby A.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Workaround for Your Company Needs

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

The finest part would be that it provides a unified infrastructure that handles both Business to consumer and Business - to - business transactions seamlessly. This has been incorporated into our logistical management. It is simple to search for items, filter by customer or client, as well as all processes are streamlined.

What is your favorite aspect of this product?

This is similar to having a manager for our company. This software has met all of our requirements. It streamlined our operations and simplified our business. The user interface is simple. It is quite simple to integrate with other applications.

What do you dislike most about this product?

Manuals are difficult to read and necessitates some technical understanding. Based on something that needs to be accomplished, personalization might be challenging. For programmers, certain portions of the product are a blank space. The majority of the application libraries are obsolete.

What recommendations would you give to someone considering this product?

I will suggest this to firms who mostly use B2B and B2C services. It will systematize your business. The main focus will be supply chain, with delivery being a breeze. It will also aid in the social expansion of your firm.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

saksham t.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Fast Service

What is your favorite aspect of this product?

Application

What do you dislike most about this product?

Prices are too high

What recommendations would you give to someone considering this product?

amazing Product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Edison I.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Oracle CX one of best cloud-native platforms

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Oracle CX Service delivers connected experiences to both consumers and businesses. Top Features are B2C service for high-volume interactions and B2B service for high-value accounts.

What is your favorite aspect of this product?

This product Help not only consumers but also businesses this is what I like most about it

What do you dislike most about this product?

There is nothing in my mind right now that I don't dislike about this product

What recommendations would you give to someone considering this product?

If you want to work on B2B, you should try this product, it really worth it

Pros

Transparent
Friendly Negotiation
Helps Innovate
Continually Improving Product

Oracle Commerce

What is Oracle Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2C eCommerce

Oracle Commerce Reviews

Shelby A.

Workaround for Your Company Needs

Likeliness to Recommend

Pros

saksham t.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Edison I.

Oracle CX one of best cloud-native platforms

Likeliness to Recommend

Pros

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify Plus

BigCommerce

SAP Commerce Cloud

Salesforce B2B Commerce Cloud

Zoey

Feature Ratings

Multi-Language Support

Guided Selling

Catalog Management

Order Management

ERP Integration

Content Localization

Payment Processing

Reporting and Analytics

Shopping Cart Management

Integrated Search

Multi-Storefront

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement