Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Multi-Language Support

85

Guided Selling

83

Catalog Management

83

Order Management

83

ERP Integration

81

Content Localization

81

Payment Processing

80

Reporting and Analytics

79

Shopping Cart Management

79

Integrated Search

79

Multi-Storefront

78

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Business Value Created

81

Breadth of Features

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

Vendor Support

75

Product Strategy and Rate of Improvement

72

Oracle Commerce Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Oracle Commerce Simplifies Personalized Shopping

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce stands out for its unified platform that supports both B2B and B2C sales. Unlike most competitors, Oracle Commerce allows companies to manage both business models from a single intuitive interface, thanks to its flexible catalog configurations, pricing rules, and payment options. Its “configure, price, quote” tools also streamline complex sales processes common in B2B environments. The “see other customers also bought” feature enhances relationships and increases average order values.

What is your favorite aspect of this product?

Their infrastructure experiences minimal outages or performance issues. The responsive design works seamlessly across all devices, and the built-in analytics offer valuable insights into customer behavior. The simple drag-and-drop interface enables our team to update content, create landing pages, and launch promotional campaigns without the need for developers.

What do you dislike most about this product?

The initial implementation requires careful planning and testing phases. Long-term maintenance and enhancements are straightforward. However, less technical users new to e-commerce may struggle without guided tours or wizards. Comprehensive documentation and community forums can help overcome this limitation.

What recommendations would you give to someone considering this product?

Oracle Commerce provides an effortless shopping experience that keeps customers engaged and converted throughout their journey. For any business that sells online, Oracle Commerce offers advanced personalization, multichannel support, and dependability at an enterprise scale. Our clients have seen significant boosts in sales and optimized operations thanks to this software. I highly recommend evaluating Oracle Commerce for all omnichannel retailers looking to stay ahead of the competition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harshal N.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2024

A bit complex but worth spending money on.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Reputation of the organization. More robust solutions. Reliable features

What is your favorite aspect of this product?

Reliability and data management

What do you dislike most about this product?

Complexity of use

What recommendations would you give to someone considering this product?

More user friendly UI and easy to understand process

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Acts with Integrity

Cons

  • Commodity Features
  • Under Delivered
  • Wastes Time

Prabhav K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Simple and easy interface, but bit expensive

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

All information available to you in a single place. Easy to use interface so new people can be easily trained.

What is your favorite aspect of this product?

Ease of integration with other tools

What do you dislike most about this product?

A bit pricy

What recommendations would you give to someone considering this product?

A very easy to use product that integrates easily with your existing softwares.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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