Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2B eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative
7% Neutral
92% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 80

Multi-Language Support

85

Guided Selling

83

Catalog Management

83

Order Management

83

ERP Integration

81

Content Localization

81

Payment Processing

80

Reporting and Analytics

79

Shopping Cart Management

79

Integrated Search

79

Multi-Storefront

78

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Business Value Created

81

Breadth of Features

80

Quality of Features

80

Ease of Customization

79

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

Vendor Support

75

Product Strategy and Rate of Improvement

72

Oracle Commerce Reviews

Alex L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2024

Just could be heaps better

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

Honestly, nothing

What is your favorite aspect of this product?

Honestly, nothing

What do you dislike most about this product?

That I was forced to use it

What recommendations would you give to someone considering this product?

Just don't

Pros

  • Unique Features
  • Reliable
  • Transparent
  • Security Protects

Cons

  • Less Generous
  • Under Delivered
  • Less Productive

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Effective Tool for Business Database Management

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

It's more reliable and trustworthy than others similar application in database management. It's used by many companies to manage their workload and data.

What is your favorite aspect of this product?

It's providing complete help to manage our data without any intereption.

What do you dislike most about this product?

Nothing, even i tried many features all i love to use.

What recommendations would you give to someone considering this product?

If you are looking for new technology to manage your workload and data management then consider Oracle technology

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Leverage customer insights for effective marketing

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

By connecting online and offline interactions, it paints a holistic picture that was previously unattainable. Planners can analyze how marketing touchpoints influence purchasing across channels. This perspective shows what drives loyalty and spending. Other platforms only show a fragmented view that doesn't consider omnichannel behaviors. You can explore data from different angles using filtering and sorting capabilities until the most impactful trends emerge. Customizable charts with drill-down metrics provide a clear visual understanding. The easy navigation empowers planners of all experience levels to make informed decisions.

What is your favorite aspect of this product?

Gathering actionable customer intelligence is critical to developing effective campaigns as a marketing planner. Oracle Commerce provides strategic insights to truly understand buying behaviors and identify growth opportunities. Its robust analytics and reporting capabilities allow them to pinpoint the most effective levers to grow their business. I really like how Oracle Commerce makes it easy to extract insights. Pre-built reports and intuitive dashboards make it easy to identify buying patterns across segments.

What do you dislike most about this product?

The learning curve is steep, but continued improvements may help new users get up to speed more quickly. Additional guided tutorials or coaching support may help accelerate proficiency. However, the powerful analytics of Oracle Commerce certainly outweigh this minor limitation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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