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Oracle

Oracle Field Service

Composite Score

7.1 /10

CX Score

7.3 /10

14 Reviews Write a Review

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What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Generous Negotitation
Friendly Negotiation
Enables Productivity

Feature Ratings

Average 79

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Application Integration

Field Service Workflow Management

Field Sales Enablement

Service Scheduling

Dispatch Management

Quotes and Estimates

Online Booking

Billing and Invoice Management

GPS Tracking

Vendor Capability Ratings

Average 75

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Usability and Intuitiveness

Oracle Field Service Reviews

Mohammed M.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic Product, Great features

Likeliness to Recommend

10 /10

What differentiates Oracle Field Service from other similar products?

Great tools and great technical support, very reliable

What is your favorite aspect of this product?

It’s very easy to use and manageable

What do you dislike most about this product?

Nothing it’s really great

What recommendations would you give to someone considering this product?

It’s very good product and very easy usage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Garrett D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great features, makes project coordination easier

Likeliness to Recommend

7 /10

What differentiates Oracle Field Service from other similar products?

Unique features such as the active punch list tasks

What is your favorite aspect of this product?

Features are detailed and well thought out

What do you dislike most about this product?

Can be tedious at times

What recommendations would you give to someone considering this product?

It's a thorough product, with great features

Pros

Reliable
Unique Features
Performance Enhancing
Efficient Service

Cons

Wastes Time

Stephen C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Great visibility across a global manufacturing org

Likeliness to Recommend

8 /10

What differentiates Oracle Field Service from other similar products?

The Oracle Field services is a global system - it can be used in China, Europe, Australia, LATAM and USA and end users can equally work out how to use it. In that Oracle FS is excellent. If you want one unified product that you can save costs on with standard ways of working, processes, procedures and reporting then go for this.

What is your favorite aspect of this product?

The business results - we have great data on what our global operations work on and are scheduled to do. We also have saved by having one tool, one set of processes and training program. Oracle also has great training, much of it free, that supports smaller businesses and users, which is great. Field Services also supports most languages.

What do you dislike most about this product?

It is not the most robust product at times as users complained of laggy interfaces where they would type and nothing shows for some time. We tried upgrading the WAN but found it was the ERP system and Field Service itself that has global issues. Not great but does not happen that often.

What recommendations would you give to someone considering this product?

It is intuitive over time, there are a lot of support tools out there, so implementing it is very easy. You want end users to adopt Field Service so make sure that any tool that you look for is intuitive and easy to support, adopt and implement.

Pros

Efficient Service
Effective Service
Caring
Respectful

Oracle Field Service

What is Oracle Field Service?

Company Details

Book a Free Demo Today!

Awards & Recognition

Oracle Field Service Ratings

79 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Oracle Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Field Service Reviews

Mohammed M.

Fantastic Product, Great features

Likeliness to Recommend

Pros

Garrett D.

Great features, makes project coordination easier

Likeliness to Recommend

Pros

Cons

Stephen C.

Great visibility across a global manufacturing org

Likeliness to Recommend

Pros

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Feature Ratings

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Application Integration

Field Service Workflow Management

Field Sales Enablement

Service Scheduling

Dispatch Management

Quotes and Estimates

Online Booking

Billing and Invoice Management

GPS Tracking

Vendor Capability Ratings

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Usability and Intuitiveness