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Oracle

Oracle E-Business Suite

Composite Score

7.7 /10

CX Score

7.9 /10

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What is Oracle E-Business Suite?

Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud. Oracle E-Business Suite is a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

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Oracle E-Business Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle E-Business Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle E-Business Suite?

1% Negative

15% Neutral

84% Positive

Pros

Respectful
Efficient Service
Effective Service
Transparent

Feature Ratings

Average 82

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Also Featured in...

Discrete Manufacturing ERP

Score 7.7

View Oracle E-Business Suite in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Score 7.3

View Oracle E-Business Suite in this category (opens in a new tab)

Accounting - Enterprise

Score 7.1

View Oracle E-Business Suite in this category (opens in a new tab)

Oracle E-Business Suite Reviews

Stephen C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Solid product of long standing and provenance

Likeliness to Recommend

8 /10

What differentiates Oracle E-Business Suite from other similar products?

It is a very well established product, older than I am. So there are lots of support articles online if needed and a large pool of resources who can support eBus. As most university have some Oracle classes most IT staff have a sound undertstanding of the product. Secondly as eBus is widley used across all industries most business side people will have used this or similar SAP.

What is your favorite aspect of this product?

Functionality is great and covers all business areas that we need. Oracle CRM modules, under the eBus suite, are very good. The Order Management and Warehouse Management systems are excellent.

What do you dislike most about this product?

The licence system seems out of date for the cloud era. The product is time proven great but the licence costs are stuck in the pre Cloud computing age.

What recommendations would you give to someone considering this product?

This is a best of breed suite of tools, similar to SAP Planning, and covers the whole stack, cloud and enterprise.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Ayan Q.

Role: Operations
Industry: Banking
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2021

Benefits, features, pricing of Oracle EBS

Likeliness to Recommend

8 /10

What differentiates Oracle E-Business Suite from other similar products?

Oracle E-Business Suite is the name of the package that brings together enterprise resource applications of Oracle, provides end-to-end digital solutions to companies, and which we hear and will hear a lot as ERP applications in the market. aka EBS. We can say that it is a product of the Oracle brand / company.

What is your favorite aspect of this product?

Oracle E-Business Suite is the name of Oracle's enterprise resource applications suite. More generally, it is all of the applications addressed as Oracle's ERP. E-Business Suite has many modules from finance to logistics, accounting, purchasing, human resources, wealth management. Oracle E-Business Suite has business intelligence applications, all platforms and process management programs for corporate companies.

What do you dislike most about this product?

It is not very user friendly software in my opinion. It has many functions, many features, but these can sometimes be annoying.

What recommendations would you give to someone considering this product?

E-Business Suite Oracle has its own applications such as Oracle Financials, Oracle HRMS, Oracle CRM.

Pros

Performance Enhancing
Caring
Over Delivered
Includes Product Enhancements

Cons

Less Generous

Hammad B.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Business is easy now with Oracle EBS CRM

Likeliness to Recommend

10 /10

What differentiates Oracle E-Business Suite from other similar products?

We were using custmoized product.

What is your favorite aspect of this product?

It’s all in one solution for all major needs of business. You can integrate all oracle system with each other which gives your perfect result, because the entire system developed within a group. Oracles EBS provides you integration with advance technologies including Web Server, Java and Apache. As compare to other ERP’s deployment. EBS implements is lower in cost.

What do you dislike most about this product?

The main graphical user interface needs to be improved and it should be more attractive and easy to use, some user face difficulties to use some feature without training, sometimes it also taking longer time for processing data, there should be some new updates to modify its interface.

What recommendations would you give to someone considering this product?

Execution realization. customer relation. all our work has been digitised. A good tool for organizations who want to switch to this modern age CRM technology.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oracle E-Business Suite

What is Oracle E-Business Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

Oracle E-Business Suite Ratings

80 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Oracle E-Business Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Discrete Manufacturing ERP

Enterprise Resource Planning - Enterprise

Accounting - Enterprise

Oracle E-Business Suite Reviews

Stephen C.

Solid product of long standing and provenance

Likeliness to Recommend

Pros

Ayan Q.

Benefits, features, pricing of Oracle EBS

Likeliness to Recommend

Pros

Cons

Hammad B.

Business is easy now with Oracle EBS CRM

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support