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Oracle

Oracle E-Business Suite

Composite Score

7.7 /10

CX Score

7.9 /10

40 Reviews Write a Review

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What is Oracle E-Business Suite?

Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new application functionality and expand the capabilities of existing features while helping you gain all the benefits of Oracle Cloud. Oracle E-Business Suite is a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

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Oracle E-Business Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle E-Business Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle E-Business Suite?

1% Negative

15% Neutral

84% Positive

Pros

Respectful
Efficient Service
Effective Service
Transparent

Feature Ratings

Average 82

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Also Featured in...

Discrete Manufacturing ERP

Score 7.7

View Oracle E-Business Suite in this category (opens in a new tab)

Enterprise Resource Planning - Enterprise

Score 7.3

View Oracle E-Business Suite in this category (opens in a new tab)

Accounting - Enterprise

Score 7.1

View Oracle E-Business Suite in this category (opens in a new tab)

Oracle E-Business Suite Reviews

Anne K.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

ERP platform with a difference

Likeliness to Recommend

10 /10

What differentiates Oracle E-Business Suite from other similar products?

It comes with various tools that automate and expedite the way we manage our processes and plans improving them to the best.

What is your favorite aspect of this product?

Its our preferred CRM platform and t has helped us grow our customer base by enhancing the way we relate with our clients. Oracle E-Business suite fits in all organizations from small ones to big ones and this makes a preffered and versatile option.

What do you dislike most about this product?

For now it has served us well and we have not had any problems in using it

What recommendations would you give to someone considering this product?

Its affordable and simple to use and it will improve the way you execute things in your company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy to use a little more then I would like to pay

Likeliness to Recommend

6 /10

Pros

Reliable
Security Protects
Helps Innovate
Performance Enhancing

Oracle E-Business Suite

What is Oracle E-Business Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

Oracle E-Business Suite Ratings

80 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Oracle E-Business Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Discrete Manufacturing ERP

Enterprise Resource Planning - Enterprise

Accounting - Enterprise

Oracle E-Business Suite Reviews

Anne K.

ERP platform with a difference

Likeliness to Recommend

Pros

Easy to use a little more then I would like to pay

Likeliness to Recommend

Pros

Most Popular Oracle E-Business Suite Comparisons

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Feature Ratings

Analytics and Reporting

Customer Service Management

Account and Contact Management

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support