Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

Composite Score
8.0 /10
CX Score
8.3 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Oracle Service
8.0 /10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

Filter By

Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

7% Negative
6% Neutral
87% Positive

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Customer Service Knowledge Management

86

Customer Self Service Capabilities

85

Mobile Customer Care

84

Multi Channel Support

83

Analytics and Reporting

83

Customer Service Workflow Management

82

Contact Center Integration

81

Intelligent Search

81

Agent Collaboration

79

Customer Community Management

78

Agent Scripting

78

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Business Value Created

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Data Integration

82

Breadth of Features

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Customization

78

Oracle Service Reviews

Anand Kumar M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Geat product with exceptional features

Likeliness to Recommend

8 /10

What differentiates Oracle Service from other similar products?

A great tool

What is your favorite aspect of this product?

Easier to operate

What do you dislike most about this product?

Lagging sometimes

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Narendra B.

  • Role: Consultant
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

The Smart, secure & efficient cloud services

Likeliness to Recommend

8 /10

What differentiates Oracle Service from other similar products?

Oracle cloud services is one of the unique service compared to other products. Also, Service i.e., apps, data, and capabilities enabling effortless self-service, field service workflows, agent services,use cases.

What is your favorite aspect of this product?

Smart & efficient, cloud services enable us to independent experiments.

What do you dislike most about this product?

Oracle provide best product but need some more self described knowledge article for easy use of application.

What recommendations would you give to someone considering this product?

Always insist to go with Oracle products.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Deepak S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful Platform, But Consider Complexity

Likeliness to Recommend

10 /10

What differentiates Oracle Service from other similar products?

Oracle is a leader in offering a comprehensive suite of SaaS applications across various departments like finance (ERP), HR, supply chain, sales & marketing (CRM), etc. These applications are all built on a common data model, allowing for seamless data flow and improved efficiency.

What is your favorite aspect of this product?

My favourite aspect of Oracle Services is that it offers a unified platform that brings together various customer service functions like self-service portals, agent tools, and field service management. This can streamline operations and improve overall customer experience.

What do you dislike most about this product?

Oracle Service, particularly its database and application suites, can be complex to set up and manage. This can require specialized IT skills and potentially lead to higher implementation costs

What recommendations would you give to someone considering this product?

Do your research: Understand your needs: Carefully analyze your specific business needs and pain points. What functionalities are most important for your organization? Compare options: Evaluate similar products from different vendors. Consider factors like features, pricing, ease of use, and vendor reputation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular Oracle Service Comparisons