
In Partnership With SelectHub

What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
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In Partnership With SelectHub
Oracle Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Mobile Customer Care
Multi Channel Support
Analytics and Reporting
Customer Service Workflow Management
Contact Center Integration
Intelligent Search
Agent Collaboration
Customer Community Management
Agent Scripting
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Oracle Service Reviews

Anand Kumar M.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
Geat product with exceptional features
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
A great tool
What is your favorite aspect of this product?
Easier to operate
What do you dislike most about this product?
Lagging sometimes
What recommendations would you give to someone considering this product?
Go for it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Narendra B.
- Role: Consultant
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
The Smart, secure & efficient cloud services
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle cloud services is one of the unique service compared to other products. Also, Service i.e., apps, data, and capabilities enabling effortless self-service, field service workflows, agent services,use cases.
What is your favorite aspect of this product?
Smart & efficient, cloud services enable us to independent experiments.
What do you dislike most about this product?
Oracle provide best product but need some more self described knowledge article for easy use of application.
What recommendations would you give to someone considering this product?
Always insist to go with Oracle products.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Deepak S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Powerful Platform, But Consider Complexity
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle is a leader in offering a comprehensive suite of SaaS applications across various departments like finance (ERP), HR, supply chain, sales & marketing (CRM), etc. These applications are all built on a common data model, allowing for seamless data flow and improved efficiency.
What is your favorite aspect of this product?
My favourite aspect of Oracle Services is that it offers a unified platform that brings together various customer service functions like self-service portals, agent tools, and field service management. This can streamline operations and improve overall customer experience.
What do you dislike most about this product?
Oracle Service, particularly its database and application suites, can be complex to set up and manage. This can require specialized IT skills and potentially lead to higher implementation costs
What recommendations would you give to someone considering this product?
Do your research: Understand your needs: Carefully analyze your specific business needs and pain points. What functionalities are most important for your organization? Compare options: Evaluate similar products from different vendors. Consider factors like features, pricing, ease of use, and vendor reputation.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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