
In Partnership With SelectHub

What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
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In Partnership With SelectHub
Oracle Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Mobile Customer Care
Multi Channel Support
Analytics and Reporting
Customer Service Workflow Management
Contact Center Integration
Intelligent Search
Agent Collaboration
Customer Community Management
Agent Scripting
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Oracle Service Reviews

Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Powerful CX Platform
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Robust reporting, industry-specific solutions, scalability, AI and ML capabilities, extensive customer care tools, easy interaction with Oracle Cloud CX, and worldwide support are some of the ways that Oracle care sets itself apart. It provides a comprehensive method of managing the customer experience, giving businesses access to data-driven insights and effective, customized interactions.
What is your favorite aspect of this product?
one thing that stands out is Oracle Service’s cutting-edge artificial intelligence and machine learning (AI/ML) capabilities, which allow for automation and predictive analytics, as well as personalized customer experiences that improve productivity and customer satisfaction.
What do you dislike most about this product?
some users might find the initial implementation complexity or the need for specialized training challenging, and the cost of licensing and ongoing support could be perceived as a drawback for some organizations.
What recommendations would you give to someone considering this product?
Before adopting Oracle Service, assess needs, compare alternatives, understand implementation process and costs, invest in team training, start with pilot project, utilize support resources, and monitor performance continuously.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rackel S.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
An Amazing Product - Very Helpful
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
The product is self-service enabled and has multi channel support capabilities. It has the ability to build up accurate customer surveys.
What is your favorite aspect of this product?
The platform provides a mobile customer community platform. Excellent analytics and reporting tools. Availability of intelligent search services. Personalised customer support services. Ease of use and pocket friendliness.
What do you dislike most about this product?
With this product, it has been flawless and no major challenges.
What recommendations would you give to someone considering this product?
The product has increased our customer satisfaction through the use of insights and customer journey view. I recommend this Product to small businesses owners and medium enterprises. It is a game changer.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Danil K.
- Role: Student Academic
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2024
Absolutely fantastic features
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Most certainly the features
What is your favorite aspect of this product?
For me it’s the usability and features
What do you dislike most about this product?
Not really sure
What recommendations would you give to someone considering this product?
Don’t give this one a miss, game changing product
Pros
- Efficient Service
- Acts with Integrity
- Generous Negotitation
- Transparent
Please tell us why you think this review should be flagged.
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