
In Partnership With SelectHub

What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
Company Details
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In Partnership With SelectHub
Oracle Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Oracle Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Mobile Customer Care
Multi Channel Support
Analytics and Reporting
Customer Service Workflow Management
Contact Center Integration
Intelligent Search
Agent Collaboration
Customer Community Management
Agent Scripting
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Oracle Service Reviews

Donna W.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2021
Excellent customer service product
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle CX Service is very effective in customer service and best platform I have used in our company.
What is your favorite aspect of this product?
It contributes to the growth of an organization by ensuring that customers get quality services. Team members are able to collaborate easily with our clients during service delivery and ordering of products.
What do you dislike most about this product?
I have not experienced any drawback from the performance of this great product.
What recommendations would you give to someone considering this product?
Our company is very proud of this platform since it has boosted our production and marketed our products and services.
Pros
- Efficient Service
- Inspires Innovation
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.

John H.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Excellent Product
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
This is one of the greatest product for maintaining customer service.
What is your favorite aspect of this product?
It enables our team to effectively serve our customers. It has great support team that gives feedback instantly when conducted.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any organization for effective customer service delivery.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Jeniffer B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic customer service platform
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
This is one of the best platform for ensuring that customers are well served.
What is your favorite aspect of this product?
Our customers are able to raise their concerns on our products and services. Our engagement with our clients has enabled us to gain more insights and win more customers.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I recommend Oracle CX Service to any company for effective service delivery to clients.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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