Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.0 /10
CX Score
7.9 /10
Category
Outreach
8.0 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

94

Workflow Automation

89

E-Mail Integration

88

Call Management

87

Sales Analytics

87

CRM Integration

87

Omnichannel Campaign Management

86

Dialer Integration

84

Pipeline Management

84

Next-Best-Action Recommendations

84

Internal Sales Collaboration

82

Vendor Capability Ratings

Average 81

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

78

Outreach Reviews

Emily J.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The sincerest assistant for sales

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Measuring exit sales is easy with Outreach. It puts the power in the hands of users and enables them to interact with many hopes with a little setup easily. It also helps us to do the job tracking automatically, so we do not have to track the work in person.

What is your favorite aspect of this product?

Outreach is an excellent tool. It has a very clear user interface and it is easy for traders to pick it up and start using it quickly. It makes tracking work easier. Built-in connectors for calendars, inboxes, and other programs are great. Finally, the Outreach support team is excellent!

What do you dislike most about this product?

Outreach backend performance leaves a lot to be desired. It's hard to customize and the power of automation is limited. Reporting looks good at first; however, it is difficult to reduce and analyze data continuously. It is also difficult to issue reports for further analysis on other systems.

What recommendations would you give to someone considering this product?

If you want a tool for part or all of your GTM teams, check Outreach! People in all of your groups may be surprised at how they can use the tool. Very interesting tool and serves as a painkiller for many headaches.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Joan M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Outreach made it easy for us to get new customers

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The entire sales department of the company started using this software and without a doubt it has given us excellent results, as it helps us with the search for those potential customers, thanks to its many strategies, functions and tools, which allow us to increase sales and productivity in the sales team.

What is your favorite aspect of this product?

Very good tools to search and capture leads, it has allowed us to reach companies and customers that we did not have access to them. The segmentation of customers is also ideal, to reach people who are really interested in our product. And all the follow-up management is perfect, so we don't lose sight of the objective, which is sales.

What do you dislike most about this product?

I had difficulty with integrating many of the applications I needed to get the software up and running for my sales needs. Its learning process can be slow due to its interface design which is a bit difficult to understand as well as its many tools, but once learned, I was able to get the full potential out of the program.

What recommendations would you give to someone considering this product?

Entirely pleased with this software, as well as all the sales staff of the company, because it has helped us to get more customers and close more business in record time, it gave us the tools and resources to turn a purchase intention into a secure sale.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Saves Time

Jacquelyne G.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazing all in one solution!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach has amazing integration with the tools our organization already uses today. Rather than having 2 or 3 additional add ons to track calls, schedule meetings, etc. Outreach pulls all of those important features into one product.

What is your favorite aspect of this product?

We recently expanded our usage to our entire Revenue Org operations, and so far I really like and appreciate that they have all found value in the offerings. Success Plans in Outreach specifically are a game changer.

What do you dislike most about this product?

Could use more formatting for global usage.

What recommendations would you give to someone considering this product?

This is what you’re looking for. Get your team off of 3 different systems to accomplish different things, and check out Outreach. It’s easy to use, offer a vast array of features, and the training team is amazing.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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