Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.0 /10
CX Score
7.9 /10
Category
Outreach
8.0 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

94

Workflow Automation

89

E-Mail Integration

88

Call Management

87

Sales Analytics

87

CRM Integration

87

Omnichannel Campaign Management

86

Dialer Integration

84

Pipeline Management

84

Next-Best-Action Recommendations

84

Internal Sales Collaboration

82

Vendor Capability Ratings

Average 81

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

78

Outreach Reviews

Stephen F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Still the leader in Sales Engagement!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach is best-in-class in workflow management, usability, analytics/reporting, and growth into other categories.

What is your favorite aspect of this product?

Follow-up sequences - the ability to add a sequence to an existing email thread

What do you dislike most about this product?

I love the reporting but the metrics don't align. Email open & reply rates are different across virtually every way to slice and dice the reports. They never align.

What recommendations would you give to someone considering this product?

Buy it. You can't run an SDR team effectively without it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lauren R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Love the ability to multi-thread emails

Likeliness to Recommend

7 /10

What differentiates Outreach from other similar products?

It is more comprehensive in the channels it allows you to run sequences in. the templates and tracking are also superior.

What is your favorite aspect of this product?

The email multi-thread capacity.

What do you dislike most about this product?

They do not give you a notification when a prospect has opened an email.

What recommendations would you give to someone considering this product?

Make sure everyone understands how much it is capable of!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mitch C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Slick interface but unreliable integrations.

Likeliness to Recommend

5 /10

What differentiates Outreach from other similar products?

Not much.

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Integrations are not reliable

What recommendations would you give to someone considering this product?

Integrations are not great

Pros

  • Helps Innovate
  • Continually Improving Product
  • Security Protects
  • Reliable

Cons

  • Wastes Time
  • Charges for Enhancements
  • Commodity Features

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