Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

7.9 /10

56 Reviews Write a Review

Claim Software

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Stephen F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Still the leader in Sales Engagement!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach is best-in-class in workflow management, usability, analytics/reporting, and growth into other categories.

What is your favorite aspect of this product?

Follow-up sequences - the ability to add a sequence to an existing email thread

What do you dislike most about this product?

I love the reporting but the metrics don't align. Email open & reply rates are different across virtually every way to slice and dice the reports. They never align.

What recommendations would you give to someone considering this product?

Buy it. You can't run an SDR team effectively without it

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lauren R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Love the ability to multi-thread emails

Likeliness to Recommend

7 /10

What differentiates Outreach from other similar products?

It is more comprehensive in the channels it allows you to run sequences in. the templates and tracking are also superior.

What is your favorite aspect of this product?

The email multi-thread capacity.

What do you dislike most about this product?

They do not give you a notification when a prospect has opened an email.

What recommendations would you give to someone considering this product?

Make sure everyone understands how much it is capable of!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Mitch C.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Slick interface but unreliable integrations.

Likeliness to Recommend

5 /10

What differentiates Outreach from other similar products?

Not much.

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Integrations are not reliable

What recommendations would you give to someone considering this product?

Integrations are not great

Pros

Helps Innovate
Continually Improving Product
Security Protects
Reliable

Cons

Wastes Time
Charges for Enhancements
Commodity Features

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Enablement

Outreach Reviews

Stephen F.

Still the leader in Sales Engagement!

Likeliness to Recommend

Pros

Lauren R.

Love the ability to multi-thread emails

Likeliness to Recommend

Pros

Mitch C.

Slick interface but unreliable integrations.

Likeliness to Recommend

Pros

Cons

Most Popular Outreach Comparisons

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ActiveCampaign

1
Since last award

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness