Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.1 /10
CX Score
8.1 /10
Category
Outreach
8.1 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

93

Workflow Automation

89

E-Mail Integration

89

Sales Analytics

86

CRM Integration

86

Call Management

86

Pipeline Management

85

Dialer Integration

84

Omnichannel Campaign Management

83

Next-Best-Action Recommendations

82

Internal Sales Collaboration

82

Vendor Capability Ratings

Average 80

Business Value Created

84

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Implementation

82

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

79

Usability and Intuitiveness

77

Vendor Support

77

Outreach Reviews

Joe S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Enables productivity and prospect engagement

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach makes it extremely easy to sequence and assign tasks to prospects and customers to help sales and marketing teams efficiently communicate and engage in an organized fashion.

What is your favorite aspect of this product?

Sequencing and tasks

What do you dislike most about this product?

Bit of a learning curve and not the most intuitive experience.

What recommendations would you give to someone considering this product?

If you're looking to increase your prospecting and follow-up efforts through sequencing, templates, and snippets, then Outreach is absolutely a product that you should consider and embrace.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Emily J.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The sincerest assistant for sales

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Measuring exit sales is easy with Outreach. It puts the power in the hands of users and enables them to interact with many hopes with a little setup easily. It also helps us to do the job tracking automatically, so we do not have to track the work in person.

What is your favorite aspect of this product?

Outreach is an excellent tool. It has a very clear user interface and it is easy for traders to pick it up and start using it quickly. It makes tracking work easier. Built-in connectors for calendars, inboxes, and other programs are great. Finally, the Outreach support team is excellent!

What do you dislike most about this product?

Outreach backend performance leaves a lot to be desired. It's hard to customize and the power of automation is limited. Reporting looks good at first; however, it is difficult to reduce and analyze data continuously. It is also difficult to issue reports for further analysis on other systems.

What recommendations would you give to someone considering this product?

If you want a tool for part or all of your GTM teams, check Outreach! People in all of your groups may be surprised at how they can use the tool. Very interesting tool and serves as a painkiller for many headaches.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Joan M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Outreach made it easy for us to get new customers

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The entire sales department of the company started using this software and without a doubt it has given us excellent results, as it helps us with the search for those potential customers, thanks to its many strategies, functions and tools, which allow us to increase sales and productivity in the sales team.

What is your favorite aspect of this product?

Very good tools to search and capture leads, it has allowed us to reach companies and customers that we did not have access to them. The segmentation of customers is also ideal, to reach people who are really interested in our product. And all the follow-up management is perfect, so we don't lose sight of the objective, which is sales.

What do you dislike most about this product?

I had difficulty with integrating many of the applications I needed to get the software up and running for my sales needs. Its learning process can be slow due to its interface design which is a bit difficult to understand as well as its many tools, but once learned, I was able to get the full potential out of the program.

What recommendations would you give to someone considering this product?

Entirely pleased with this software, as well as all the sales staff of the company, because it has helped us to get more customers and close more business in record time, it gave us the tools and resources to turn a purchase intention into a secure sale.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Saves Time

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