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Outreach Corporation

Outreach

Composite Score

8.1 /10

CX Score

8.1 /10

62 Reviews Write a Review

Claim Software

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Sales Analytics

CRM Integration

Call Management

Pipeline Management

Dialer Integration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Enablement

Score 7.9

View Outreach in this category (opens in a new tab)

Outreach Reviews

Itishree G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The simple & main difference between other tools & outreach is that marketing is sent to a specific group of people or audience who have opted to receive these emails. In outreach, an audience is a specific group of people or audience who have opted to receive these emails.

What is your favorite aspect of this product?

Outreach is the best sales engagement platform out there. I've been using them for over five years now, and they are constantly innovating but staying best-of-breed regarding what they do. Sequences are their bread and butter, but all their other features are also amazing. Their support team is top-notch, and our CSM is also excellent.

What do you dislike most about this product?

There isn't much I dislike about the tool. Maybe setting up a new user isn't as intuitive with a "walk me" type walk-through, so that would be a plus. Whenever I onboard a new user, I have to guide them on their settings and what needs to be set up, so a walk me like walkthrough would be a huge time saver.

What recommendations would you give to someone considering this product?

It is helping with reporting and insight into my SDR team. I am able to see all types of reporting, and get a better understanding of what my team is doing everyday. It also helps my team keep up to date on their outreach. Without it, they would be all over the place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stephen F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Still the leader in Sales Engagement!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach is best-in-class in workflow management, usability, analytics/reporting, and growth into other categories.

What is your favorite aspect of this product?

Follow-up sequences - the ability to add a sequence to an existing email thread

What do you dislike most about this product?

I love the reporting but the metrics don't align. Email open & reply rates are different across virtually every way to slice and dice the reports. They never align.

What recommendations would you give to someone considering this product?

Buy it. You can't run an SDR team effectively without it

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lauren R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Love the ability to multi-thread emails

Likeliness to Recommend

7 /10

What differentiates Outreach from other similar products?

It is more comprehensive in the channels it allows you to run sequences in. the templates and tracking are also superior.

What is your favorite aspect of this product?

The email multi-thread capacity.

What do you dislike most about this product?

They do not give you a notification when a prospect has opened an email.

What recommendations would you give to someone considering this product?

Make sure everyone understands how much it is capable of!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Itishree G.

Fantastic product

Likeliness to Recommend

Pros

Stephen F.

Still the leader in Sales Engagement!

Likeliness to Recommend

Pros

Lauren R.

Love the ability to multi-thread emails

Likeliness to Recommend

Pros

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ActiveCampaign

1
Since last award

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Sales Analytics

CRM Integration

Call Management

Pipeline Management

Dialer Integration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support