Paychex, Inc.

Paychex Flex

Composite Score

5.6 /10

CX Score

5.1 /10

18 Reviews Write a Review

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What is Paychex Flex?

Save time and improve payroll accuracy. Paychex makes it easier to enter employee hours, calculate payroll taxes, and keep up with wage and hour laws – without taking time away from your business.

Company Details

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Paychex Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Flex.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

63 Plan to Renew

70 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+34 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Flex?

26% Negative

20% Neutral

54% Positive

Pros

Transparent
Caring
Respectful
Friendly Negotiation

Cons

Less Inspiring
Charges for Enhancements
Commodity Features

Feature Ratings

Average 68

Tax Form Preparation

Vacation and Leave Tracking

Direct Deposit

Compensation Management

Self Service Portal

Time and Attendance

Accounting Systems Interface

Benefits Calculation

Taxation Deduction

HR Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 70

Ease of IT Administration

Breadth of Features

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Paychex Flex Reviews

Casey T.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Great sales reps make all the difference!!

Likeliness to Recommend

10 /10

What differentiates Paychex Flex from other similar products?

Great customer service peopla

What is your favorite aspect of this product?

Kitty our sales rep

What do you dislike most about this product?

Physical check

What recommendations would you give to someone considering this product?

Get a cool rep

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah L.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Good performance in human resources

Likeliness to Recommend

9 /10

What differentiates Paychex Flex from other similar products?

Our performance with Paychex is better than with the previous software.

What is your favorite aspect of this product?

With Paychex as an ally in our company, our work performance has been increasing, since it facilitates our work in human resources, employee registration, data and personal information, assignment of job positions and schedules; attendance, absences, holidays, vacations and rest. Payment records, bank numbers, drafting and payroll submissions.

What do you dislike most about this product?

With prices a little high, but worth paying.

What recommendations would you give to someone considering this product?

If your company requires punctuality when delivering payroll and reports, with paychex you will not have any problem. Be it weekly, monthly or quarterly. We can control the information of the employees, edit them or delete users. Also offering each employee access to their user for payment verification.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Gerard M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Efficiency in human resources

Likeliness to Recommend

9 /10

What differentiates Paychex Flex from other similar products?

Very similar to the previous software, but we are satisfied with our performance at Paychex.

What is your favorite aspect of this product?

Paychex has benefited us a lot as assigned human resources software, used in our company, since it facilitates our work by registering new employees, registering data and personal information, assigning direct deposits to bank numbers, making and sending payroll, inspecting and making arrangements. during working hours, attendance, vacations, time off due to illness, holidays, etc.

What do you dislike most about this product?

The tools are a bit expensive, but for their performance it is worth it.

What recommendations would you give to someone considering this product?

We love the power to control employee information by setting up, editing, or deleting users. Punctual when delivering weekly payroll and reports, also when quarterly presentations are made. Each employee will have access to verify their payroll.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Paychex Flex

What is Paychex Flex?

Company Details

Book a Free Demo Today!

Paychex Flex Ratings

75 Likeliness to Recommend

63 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+34 Net Emotional Footprint

How much do users love Paychex Flex?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Benefits Calculation Ability to calculate benefits

Taxation Deduction Ability to calculate and deduct appropriate taxes

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Paychex Flex Reviews

Casey T.

Great sales reps make all the difference!!

Likeliness to Recommend

Pros

Sarah L.

Good performance in human resources

Likeliness to Recommend

Pros

Gerard M.

Efficiency in human resources

Likeliness to Recommend

Pros

Feature Ratings

Tax Form Preparation

Vacation and Leave Tracking

Direct Deposit

Compensation Management

Self Service Portal

Time and Attendance

Accounting Systems Interface

Benefits Calculation

Taxation Deduction

HR Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization