Paycom Logo Award Winner Product Badge
Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Security Protects
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

83

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

80

Vendor Capability Ratings

Average 83

Ease of Data Integration

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great for Payroll & Payroll Reporting

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Agents are always friendly and understanding; they have been through similar experiences and can help me work through problems without making me feel insane. Even though I may come across that way at first, I've found that talking to them is like talking to a therapist, and I always feel better afterward. Since I've been studying PayCom for the past few years, this sort of thing rarely occurs. When it occurs, however, it rocks my world.

What is your favorite aspect of this product?

The system is straightforward and gives users access to everything they need in one spot to be set up smoothly, benefiting both businesses and workers. While there is room for improvement, the ATS does serve its purpose. Paycom is a comprehensive human resources and payroll system that I also use for employee training, time tracking, and benefits administration. All the incentives necessary for a thriving workplace are built into this framework.

What do you dislike most about this product?

I recently switched representation, and while my new lawyer has been out of the office for the past two weeks, at least someone has been monitoring her emails. Getting back to me when I contact them via phone or email, even if someone else is assisting with my issue.

What recommendations would you give to someone considering this product?

Paycom is used for payroll, time tracking, employee scheduling, and performance reviews. Our client representative is quick to resolve any little problems that may arise. This payroll system is user-friendly and produces high-quality reports. A wonderful feature would be to have the principal supervisor and timesheet information pre-populated when a new employee is added. Superb customer service reps can make or break a company.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Continually Improving Product

Scott G.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Paycom is a robust tool in our HR team

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

With Paycom's Timekeeping system, we can easily keep tabs on employee hours worked and expenses incurred, as well as assign them to certain states, jobs, workers' comp classifications, and tax profiles. The company's report templates and writers are top-notch. Job costing is a simple with the help of our straightforward import capabilities into the accounting system.

What is your favorite aspect of this product?

Over the years, we have witnessed Paycom develop into the fantastic item it is today. They're always attuned to the wants of their clientele and receptive to feedback from businesses. The developers in their team are incredible. Our experience with Paycom's payroll, timekeeping, and human resources has been positive, and we have no hesitation in recommending them to others.

What do you dislike most about this product?

Like we can do with Tax profiles, I'd like to be able to assign numerous Workers Comp codes to one employee in a same pay period, with the corresponding hours on the timecard being processed through payroll at the appropriate rates.

What recommendations would you give to someone considering this product?

The Paycom mechanism is quite powerful. If a business finds a use for a particular feature, it can be added to the system. Since it is flexible, the system may be adapted to the requirements of businesses of varying sizes.

Pros

  • Reliable
  • Efficient Service
  • Client Friendly Policies
  • Helps Innovate

Richard B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Features are great.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Great tool for reporting with pre-build reports. Payroll processing is made easier. Employee self-update of information.

What is your favorite aspect of this product?

Great for employee management and talent acquisition Great UI and Ux. Easy to update and install new features..

What do you dislike most about this product?

Hectic when uploading documents and file sharing. Conversion of hours to days.

What recommendations would you give to someone considering this product?

You need paycom for easy employee management and resources.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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